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Board of Aldermen — 3/22/16 Page 21

of that committee is that the city needs to be taking a larger role from the perspective of the constituents in
code enforcement. As was discussed in committee, as | was following the discussion and watching the reports
of the departments, the issue isn’t whether or not the code, itself, is solid. It’s whether it can be acted on ina
way that is meaningful to the needs of the tenants. | understand the arguments that were raised by the
landlords that came today. Some of them did email me and repeat those concerns. | also have been following
the Substandard Housing Committee since last fall. | also have reached out to several landlords in my ward
and invited them to observe what was going on in the committee, provide positive feedback because it was my
opinion early in the formation of that committee that having landlord be a positive voice in that committee to
discuss best practices to do what was actually described in the public committee of the landlords of Nashua
have this consistent policy. This is something you should be doing. | don’t think the city necessarily needs to
be in a position where it has to police problem landlords if the landlords will talk among themselves and
coordinate and reach an agreement as to what should be done and what shouldn’t be done. | do think we
need to step in when we have landlords who are not complying and have a pattern of that which is born out
both by the number of code violations they receive regularly and the interactions that they have had with the
police, the fire, etc. That does impact the city, and that does impact the people that are living in the buildings
who may not actually be the violators but victims of it. | was disappointed as well that this was sent back to the
Substandard Housing Committee because | think it is something that is very real to a lot of people who are
going home tonight without any resolution for immediate hope for it. Again | would like to commend Alderman
Siegel for taking up that cause the way that he has. | am happy that it is being forwarded to the Substandard
Housing Committee because | would like to see moving forward more landlords stepping up to say this is what
should be done and this is what shouldn't’ be done. While the city is responsible for the code and the
ordinances the landlords can speak to the actual application of them. | would like to see both sides working
together more to the benefits of our tenants and our constituents. | also wanted to as a side make a follow up
to a couple of weeks ago. Makelt Labs is still doing a campaign to receive CDFA money. That campaign
needs to receive pledges from anybody intending to support them by March 31“. As they are a tenant
effectively of city property and they are working to rehabilitate that property and put it in good order, | hope
everybody in the public is looking at that opportunity because it can benefit them professionally in terms of a
business and also help strengthen a very deserving program in our community.

President McCarthy

| would comment on the legislation that we just sent back to committee. Over the years | have had a lot of very
complex pieces of legislation that | authored, debated ad nauseam in committees and sent back to
committees. While | always find it frustrating that we move backwards instead of forward on those, | don’t think
| can say that I’ve ever seen a case where the end product was worse for having done that. Unfortunately
most of them have left, but | would like to encourage the landlords who are here to come and talk to the
committee. Let’s facilitate some dialogue. If there are things that need to happen, let’s do them. | think the bill
is good and workable the way it is. | think it will be better if the good landlords stand up here and say do it
rather than don’t. | would like to see us work with them in committee and come back with a bill. | don’t even
know if we need to change it. It may just be education of how the process is going to work. | did hear some
things about when we do the application that we may need to adjust, but | think with some more discussions
with the landlords we will have something that all of the good ones will endorse. | would encourage Alderman
Siegel and his committee to take that up and do a good job on that as you’ve done getting this far with the bill.

Committee announcements:

Alderman Clemons

There will be a Personnel/Administrative Affairs Committee meeting on April 4.
Alderman Dowd

Construction and Joint Special this Thursday at NHS North.

City of Nashua, NH | 9/15/2020 Car Ceg: if aph

Product Year 1 Year 2 Year 3
On-Premise Fee Quantity 1.00 1.00 1.00

Price USD 0.00 USD 0.00 USD 0.00
OMS Plus Quantity 1.00 1.00 1.00

Price USD 0.00 USD 0.00 USD 0.00
Facilities Quantity 1.00 1.00 1.00

Price USD 0.00 USD 0.00 USD 0.00
Parks & Quantity 1.00 1.00 1.00
Recreation
Domain

Price USD 0.00 USD 0.00 USD 0.00
Transportation Quantity 1.00 1.00 1.00
Domain

Price USD 0.00 USD 0.00 USD 0.00
Sanitary Sewer Quantity 1.00 1.00 1.00
Domain

Price USD 0.00 USD 0.00 USD 0.00
Signal Domain Quantity 1.00 1.00 1.00

Price USD 0.00 USD 0.00 USD 0.00
Stormwater Quantity 1.00 1.00 1.00
Domain

Price USD 0.00 USD 0.00 USD 0.00
Walkability Quantity 1.00 1.00 1.00
Domain

Price USD 0.00 USD 0.00 USD 0.00
Waste Water Quantity 1.00 1.00 1.00
Treatment Plant
Domain

Price USD 0.00 USD 0.00 USD 0.00

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City of Nashua, NH | 9/15/2020 Car Ceg: if aph

Product Year 1 Year 2 Year 3
Water Distribution | Quantity 1.00 1.00 1.00
Domain

Price USD 0.00 USD 0.00 USD 0.00
Water Treatment | Quantity 1.00 1.00 1.00
Plant Domain

Price USD 0.00 USD 0.00 USD 0.00
Asset Builder Quantity 1.00 1.00 1.00

Price USD 0.00 USD 0.00 USD 0.00
Internal Requests | Quantity 1.00 1.00 1.00

Price USD 0.00 USD 0.00 USD 0.00
OMS Integration Quantity 1.00 1.00 1.00
Toolkit

Price USD 0.00 USD 0.00 USD 0.00
Scenario Builder Quantity 1.00 1.00 1.00

Price USD 0.00 USD 0.00 USD 0.00
OMS User Quantity 100.00 100.00 100.00

Price USD 0.00 USD 0.00 USD 0.00
Orange Advantage | Quantity 1.00 1.00 1.00
(36 Hours)

Price USD 5,083.33 USD 6,100.00 USD 6,100.00

TOTAL: USD 5,083.33 USD 6,100.00 USD 6,100.00

The pricing listed above does not include applicable sales tax.
The Cartegraph OMS pricing listed above does not include Esri ArcGIS licenses.
Hosting includes 250GB of available file storage. If additional storage is required, the
Organization can purchase in 1TB increments.
This Purchase Agreement is an amendment add-on to Purchase Agreement 2904.
Contract term dates:

10/1/2020 - 7/28/2021

7/29/2021 - 7/28/2022

7/29/2022 - 7/28/2023

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City of Nashua, NH | 9/15/2020 Car Ceg: if aph

Payment Terms and Conditions

In consideration for the Solutions and Services provided by Cartegraph to Customer, Customer agrees
to pay Cartegraph the Fees in U.S. Dollars as described below:

Customer shall be provided with the ability to access and use the Solutions upon execution of this
Purchase Agreement. If applicable, Services will be scheduled and delivered upon your acceptance of
this Purchase Agreement, which will be considered as your notification to proceed.

Customer agrees to work with Cartegraph to schedule Services in a timely manner. All undelivered
Services shall expire 365 days from the signing of this Purchase Agreement.

The fee for solutions will be due in annual installments 15 days prior to the anniversary of the initial
term as follows:

1. $5,083.33 due upon execution of the Purchase Agreement.

2. $6,100.00 due 15 days prior to 1st year anniversary of term start date.

3. $6,100.00 due 15 days prior to 2nd year anniversary of term start date.

All payments are due Net 30 days from start date of invoice.

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City of Nashua, NH | 9/15/2020 Car teg fT aph

BY SIGNING BELOW, THE PARTIES AGREE THAT ALL USE AND ACCESS TO THE SOLUTIONS
DESCRIBED IN THIS PURCHASE AGREEMENT SHALL BE GOVERNED BY THE CARTEGRAPH
SOLUTIONS AGREEMENT, WHICH CAN BE REVIEWED AT: https://www.cartegraph.com/solutions-
agreement. THE PARTIES AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THE
CARTEGRAPH SOLUTIONS AGREEMENT AND THIS PURCHASE AGREEMENT REFERENCED HEREIN.

Cartegraph Systems LLC City of Nashua

By: Yet [5 PE By:
(Signature) (Signature)
SA Tent CRGQLEZ
(Type or Print Name) (Type or Print Name)
Title: SVP of Sales & Marketing Title:
Date: Ab ZO co Date:

Page 6 of 8

City of Nashua, NH | 9/15/2020 Car Ceg: if aph

Cartegraph Systems LLC

Addendum A - Support Services

Cartegraph Support and Training Services — Scope of Work

The Support Services listed in the Investment Summary of the Purchase Agreement are specific
Cartegraph Services which will be delivered to the Customer based on the descriptions below and on
the terms and conditions and subject to the limitations set forth in this Addendum A, the applicable
Purchase Agreement, and the Cartegraph Solutions Agreement. Cartegraph will coordinate with the
Customer on service delivery expectations and timeframes.

As part of Customer's subscription to access and use of the Cartegraph Solutions, Customer will
receive:

1. Support Services

a. Campus — www.campus.cartegraph.com

Our User Assistance area is a convenient and easily-shareable resource designed to help you and your co-
workers better understand the functions and capabilities of your Cartegraph Solutions. Instantly access user
tips, step-by-step instructions, videos, and more.

b. Dedicated, Unlimited, Toll-free Phone Support - 877.647.3050 and Live Chat

When questions need answers and difficulties arise, count on our industry-leading Support team to provide the
guidance and assistance you need. Reach us as often as you need Monday-Friday, 7:00 am-7:00 pm CT. Live
Chat is available within the product or through Campus.

c. Support via Case Submittal or Email

If a phone call or live chat is not your best option, you can always request support via our online case submittal
form available in Campus or via email. Email support is available at support@cartegraph.com.

2. Training & Education Services

a. Convenient Online Resources:

All the information you need, one click away. Take advantage of online training opportunities, tutorial videos,
upcoming event information, and more.

b. Customer Led User Groups

: Meet and network with similar Cartegraph users in your region. Customer led User Groups allow you to find out
what other organizations are doing to get more from their Cartegraph solutions and services.

3. Releases & Upgrades

a. New Releases:

Cartegraph is continuously innovating and enhancing the Cartegraph OMS collection of products. As a customer
with an active subscription, you will receive each new release of the software.

i. Cloud-hosted customers: Your cloud-hosted site will be upgraded by our Cartegraph System Consultants after
the release is available.

ii.

On-premise customers: For your on-premises installation, our Technical Consultants will work with your
organization's IT staff to deliver the latest software release. Software will be made available after installation to
the Cartegraph cloud-hosted customers.

b. Service Packs:

A Service Pack consists of lower-severity bug fixes and/or small platform updates.

i.

If required, cloud-hosted sites will receive Service Packs as needed. These Service Packs are installed by the
Cartegraph System Consultants.

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City of Nashua, NH | 9/15/2020 Car Ceg: if aph

ii. On-premises customers that contacted Cartegraph Technical Support about an issue that is resolved with the
Service Pack, will be provided the service pack for installation. These on-premises customers can then schedule
a time to install the Service Pack with our Technical Support team

c. Hot Fixes:

If an issue is determined to be a defect and falls outside the standard release cycle, Cartegraph will issue a hot
fix and provide application specialists with detailed levels of product knowledge to work with you in achieving a
timely and effective resolution

Cartegraph will provide the Support Services only to Customer, provided that Cartegraph reserves the right to
contact any third party as necessary to facilitate the delivery of Support Services or other services relating to
the Solutions. Said support applies only to the most current version of the product and the previous version in
succession.

All Support Services are dependent upon the use by Customer of the Solutions in accordance with Cartegraph’s
documentation and specifications. Cartegraph is under no obligation to modify the Solutions so that the
modified Solutions would depart from Cartegraph’s published documentation and specifications for such
Solutions.

Page 8 of 8

e Cartegraph Systems LLC
Addendum B - Field Services (Fee for Service)
Cartegraph Field Services — Scope of Work

e The Field Services listed in the Investment Summary of the Purchase Agreement are specific Cartegraph
Services which will be delivered to the Customer based on the descriptions below and on the terms and
conditions and subject to the limitations set forth in this Addendum B, the applicable Purchase
Agreement, and the Cartegraph Solutions Agreement. Cartegraph will coordinate with the Customer on
service delivery expectations and timeframes.

Cartegraph — Scope of Work

The scope of work includes the following professional services:

Orange Advantage

e Cartegraph will provide the following services on an annual basis for the duration of the contract terms:
o Up to thirty-six (36) hours of remote services for post-production system development. The
deliverables will be defined, and agreed upon, by both your and Cartegraph’s project managers.
Topics may include any of the following:
« Project or implementation consulting
« System configuration for your current products
«Training

Cartegraph will provide all services remotely via audio, video, and web conferences unless otherwise noted.

Exclusions

The following service items are not included in the scope of this project:

e Implementation of any custom modification or integration developed by Cartegraph, your internal staff, or
any third-party is not included in the scope of this project unless specifically listed above.

e Data conversion services from other software system(s) or sources (including Cartegraph Navigator
databases) are not included in the scope of this project unless specifically listed above.

e Any service items discussed during demonstrations, conference calls, or other events are not included in
the scope of this project unless specifically listed above.

Addendum B

Customer/Cartegraph Responsibilities

Project representatives from Customer and Cartegraph accepts responsibility for all aspects of project planning,
management, and execution not specifically identified as the responsibility of Cartegraph in the Agreement or in
the Purchase Agreement. Ongoing management of the day-to-day allocation of Customer and Cartegraph
resources and management of project tasks is the responsibility of the Customer and Cartegraph project
representatives. Customer and Cartegraph project representatives will provide overall guidance and direction for
the project and will direct the project accordingly. Further, and with regard to the Cartegraph obligations listed in
this Purchase Agreement, Customer understands that it is vital to the success of the project that Customer
provides assistance in the following matters:

1. For those services listed under Field Services, Cartegraph personnel will conduct information gathering and
evaluation sessions with various Customer Users and management. While Cartegraph respects the time and
workload of Customer staff, dedicated time on the part of the appropriate Customer resources is necessary to
complete these exercises.

2. The installation process requires the assistance of Customer personnel and suitable access to hardware and
systems (e.g., security clearance). Customer is required to supervise the installation process while systems are
accessible to Cartegraph. All hardware and software, for both personal computers and servers, is expected to be
available, installed, and operating as specified in Cartegraph’s system requirements documentation such that
delivery and execution of Cartegraph Field Services will not be impeded.

3. Customer and Cartegraph understand that the successful performance of Field Services depends upon Customer
fulfilling its responsibilities. The Project assumes that Customer will provide all personnel required to achieve a
successful implementation, including a dedicated project manager responsible for reviewing the implementation
scope of work, ensuring all attended meetings are attended by invited staff, and providing leadership and insight
on all relevant internal issues such as policy/procedure, organizational structure, project stakeholders, technical
architecture, data, and current systems. Customer responsibility also includes internal documentation, internal
change management, task completion, staff coordination and schedule commitment.

4. Customer will provide Internet access and IT staff support as required. For those services that are web-based,
Cartegraph utilizes WebEx Meeting (or similar) technology.
5. Customer shall ensure that their workstation platform and database meet Cartegraph system requirements as

specified in the Cartegraph System Requirements documentation. Solutions will be supported within new
versions of these workstation platforms and databases within a reasonable period of time from their release from
their manufacturer. Cartegraph will discontinue support of its Solutions within older versions of these
workstation platforms and databases as their support is discontinued by their manufacturers.

6. Customer agrees to work with Cartegraph to schedule Field Services in a timely manner. All undelivered Field
Services shall expire 365 days from the execution of this Purchase Agreement, unless noted differently in
Services Scope listed above. Upon expiration of services, the project may be cancelled at Cartegraph’s discretion.

Not-to-Exceed Purchase Agreement

Cartegraph will not exceed the total included in this Purchase Agreement without written approval from
Customer. In the event it becomes apparent to Cartegraph that additional Service will be needed due to any
changes in the scope of this Purchase Agreement, Cartegraph will notify Customer prior to exceeding the
approved efforts and obtain written approval if additional Services are required.

Addendum B

APPOINTMENTS BY THE MAYOR

DECEMBER 22, 2020

Business and Industrial Development Authority

Lydia Foley (reappointment)
2 Bruce Street
Nashua, NH 03064

Cable Television Advisory Board

Andrew Cernota (reappointment)
129 Shelley Drive
Nashua, NH 03062

Cultural Connections Committee

Eric Drouart (reappointment)
52 Main Street
Nashua, NH 03064

Downtown Improvement Committee

Mary Lou Blaisdell (reappointment)
32 Webster Street
Nashua, NH 03064

Richard Lannan (reappointment)
7D Taggart Drive
Nashua, NH 03060

Nashua Arts Commission

Jennifer Annand (reappointment)

7-2 Hickory Lane

Hollis, NH 03049

Nashua Housing and Redevelopment Authority
Thomas Monahan (reappointment)

28 Swart Terrace

Nashua, NH 03064

Zoning Board of Adjustment

Jay Minkarah (reappointment)

13 Mount Pleasant Street
Nashua, NH 03064

Term to Expire: September 13, 2023

Term to Expire: January 1, 2024

Term to Expire: December 31, 2023

Term to Expire: December 31, 2023

Term to Expire: December 31, 2023

Term to Expire: February 1, 2024

Term to Expire: October 31, 2023

Term to Expire: September 11, 2023

| respectfully request that this appointment be confirmed.

Jim Donchess, Mayor