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Board Of Aldermen - Agenda - 3/23/2021 - P160

By dnadmin on Mon, 11/07/2022 - 07:05
Document Date
Fri, 03/19/2021 - 14:30
Meeting Description
Board Of Aldermen
Document Type
Agenda
Meeting Date
Tue, 03/23/2021 - 00:00
Page Number
160
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_a__032320…

Master Plan Nashua Fire Rescue, NH

Section VII. Conclusion

The ESCI project team began collecting information about Nashua Fire Rescue in December 2019. The team
members recognize that this report contains a large amount of information, and ESCI would like to thank
Nashua Fire Rescue and City of Nashua officials for their efforts in bringing this project to fruition.

It is ESCI’s sincere hope the information contained in this report is used to its fullest extent, and that the
emergency services that Nashua Fire Rescue provides to the citizens in and the surrounding area will be
improved by its implementation.

Emergency Services
ESC) Consulting International 156

Page Image
Board Of Aldermen - Agenda - 3/23/2021 - P160

Board Of Aldermen - Agenda - 3/23/2021 - P161

By dnadmin on Mon, 11/07/2022 - 07:05
Document Date
Fri, 03/19/2021 - 14:30
Meeting Description
Board Of Aldermen
Document Type
Agenda
Meeting Date
Tue, 03/23/2021 - 00:00
Page Number
161
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_a__032320…

Master Plan Nashua Fire Rescue, NH

Appendix A: Internal Customer Assessment

Asummary of the most common comments has been listed for each question. Nashua Fire Rescue has been
provided with a complete copy of all responses.

1. Please identify your total number of years of service at Nashua Fire Rescue:

Figure 106. Internal Survey Question 2 Results

20+ years
hee

10-20 years

LO

6-10 years
21%

2. Which one of the following best describes your current position?

Figure 107. Internal Survey Question 2 Results

Chief Officer Fire Alarm
3% Operators
(Dispatchers)
4%

Captain
5%

Lieutenant
22%

Firefighter
YW)

ESC Emergency Services 4
Consulting International 57

Page Image
Board Of Aldermen - Agenda - 3/23/2021 - P161

Board Of Aldermen - Agenda - 3/23/2021 - P162

By dnadmin on Mon, 11/07/2022 - 07:05
Document Date
Fri, 03/19/2021 - 14:30
Meeting Description
Board Of Aldermen
Document Type
Agenda
Meeting Date
Tue, 03/23/2021 - 00:00
Page Number
162
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_a__032320…

Master Plan Nashua Fire Rescue, NH

3. If you could change one thing about the department's training program, what would it

be?

= 59 of the requests included a formally established and organized program, hands-on scenarios
including use of the training facility, and more consistency to assure that everyone is being trained
uniformly.

= 25 of the responses to this question requested Officer Development. Specific topics included Human
Resources, Personnel Management, Mayday Management, and Professional Ethics.

= 30fthe responses suggested more funding for travel outside training as well as shift coverage.

= 20f the responses suggested that the firefighters would benefit from spending some time learning
about the role of the dispatchers.

4. In your opinion, what is the best way to communicate information within Nashua Fire
Rescue?
= The two most common responses to this question were email (23) and face-to-face (20)

communications. Many of the respondents felt that these two forms of communication were best
used in tandem.

= There were multiple requests for start-of-shift briefings so that everyone knows what to expect.
There was a common theme in the responses that some of the current Deputy Chiefs regularly visit
the station in person more often than others. There was a perception that the crews who received
personal visits from the deputies were better informed than those who only received emails.

= An additional 12 respondents noted the necessity to implement and consistently enforce the chain
of command within Nashua Fire Rescue.

5. How would you rate morale at the department?

Figure 208. Internal Survey Question 5 Results

Excellent__No Opinion
0% 0%

Average
27%

ESC Emergency Services 158
Consulting International 5

Page Image
Board Of Aldermen - Agenda - 3/23/2021 - P162

Board Of Aldermen - Agenda - 3/23/2021 - P163

By dnadmin on Mon, 11/07/2022 - 07:05
Document Date
Fri, 03/19/2021 - 14:30
Meeting Description
Board Of Aldermen
Document Type
Agenda
Meeting Date
Tue, 03/23/2021 - 00:00
Page Number
163
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_a__032320…

Master Plan

ESC)

a

7.

8.

Nashua Fire Rescue, NH

What suggestions do you have for improving firefighter morale at the department?
The most common response (45) to this question suggested changes in the way the fire department

is managed. There were repeated requests for better and more consistent communication.
Accountability was another very common theme. Respondents wanted to see the leadership hold
the membership accountable from the top down, but they also called for the union to hold members
accountable from the bottom up.

A number of the respondents also felt that the Board of Fire Commissioners created complications
within the fire department system that negatively impacts morale. The current promotional process
was repeatedly listed as a detractor from morale as well.

In your opinion, what should the Department's leadership be doing more of?
The most common response to this question (22) was a request for more engagement from the
department leadership. Specifically, members would like to see more of the leadership and have time
to talk with them on both a professional and personal level.

The next most common response (19) was for more decisive leadership. They wanted to see decisions
made, explained, and then implemented. Other suggestions included listening to the membership,
allowing company officers to take more initiative, and more requests for better and more consistent
communication.

How would you rate your overall personal work environment at the department?

Figure 109. Internal Survey Question 8 Results

No Opinion
0%

Ceti (-SaV
OA

Average
28%

Emergency Services 4
Consulting International 59

Page Image
Board Of Aldermen - Agenda - 3/23/2021 - P163

Board Of Aldermen - Agenda - 3/23/2021 - P164

By dnadmin on Mon, 11/07/2022 - 07:05
Document Date
Fri, 03/19/2021 - 14:30
Meeting Description
Board Of Aldermen
Document Type
Agenda
Meeting Date
Tue, 03/23/2021 - 00:00
Page Number
164
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_a__032320…

Master Plan Nashua Fire Rescue, NH

9. How proud are you fo tell other people that you are a member of Nashua Fire Rescue?

Figure 110. Internal Survey Question 9 Results

No Opinion
3%

Not Proud
abs

Somewhat Proud Very Proud
32% Ero

10. On a scale of 1 to 10, where 1 is poor and 10 is excellent, how would you rate the
following external services and programs provided to the public by the Department?

Figure 111. Internal Survey Question 10 Results

Fire Suppression

Emergency Medical Services

Code Enforcement

Plan Inspections

Technical Rescue (as currently provided)

Public Education

10

ESC Emergency Services 160
Consulting International

Page Image
Board Of Aldermen - Agenda - 3/23/2021 - P164

Board Of Aldermen - Agenda - 3/23/2021 - P165

By dnadmin on Mon, 11/07/2022 - 07:05
Document Date
Fri, 03/19/2021 - 14:30
Meeting Description
Board Of Aldermen
Document Type
Agenda
Meeting Date
Tue, 03/23/2021 - 00:00
Page Number
165
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_a__032320…

Master Plan Nashua Fire Rescue, NH

11. On a scale of 1 to 10, where 1 is poor and 10 is excellent, how would you rate the
following internal services and processes provided by the Department?

Figure 112. Internal Survey Question 11 Results

Equipment and Apparatus Maintenance
Facility Maintenance

Firefighter Benefits

Firefighter Relations

Safety Programs

Dispatch/Communications

Organizational Planning

Administrative Support 3.24
Wellness/Fitness Program se
0 2 4 6 8 10

12. Please identify your level of agreement with each of the following statements about
the Department's facilities and apparatus:

Figure 113. Internal Survey Question 12 Results

Pump testing is completed on a regular basis.
Ladder testing is completed on a regular basis.

Hose testing is completed on a regular basis.

Apparatus repairs and maintenance are
completed in a timely manner.

Apparatus are well maintained.

The current fleet of apparatus is adequate to meet
the needs of the department.

The facilities are in good repair.

The facilities are well maintained.

The existing facilities are adequate to meet the
needs of the department.

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

§ Strongly Agree Somewhat Agree Somewhat Disagree Strongly Disagree No Opinion

Emergency Services
ESC) Consulting International 161

Page Image
Board Of Aldermen - Agenda - 3/23/2021 - P165

Board Of Aldermen - Agenda - 3/23/2021 - P166

By dnadmin on Mon, 11/07/2022 - 07:05
Document Date
Fri, 03/19/2021 - 14:30
Meeting Description
Board Of Aldermen
Document Type
Agenda
Meeting Date
Tue, 03/23/2021 - 00:00
Page Number
166
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_a__032320…

Master Plan Nashua Fire Rescue, NH

13. If you could change only one thing about the work environment at Nashua Fire
Rescue, what would it be?
= The most common response (29) to this question was morale. Specific repeated comments included

requests for more brotherhood and less negativity among the members.
= The next most common responses (16) were to improve accountability throughout the Department.

= Other common requests included single station dispatching (9) and improved communication (6).

14. Please identify your level of agreement with each of the following statements as they
relate to the Department's community relations:

Figure 114. Internal Survey Question 14 Results

55% 18%
m4

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

The department leadership strives to maintain
cooperative working relationships with
neighboring emergency service providers.

The department is sufficiently engaged in the
community.

The department is respected by the community
that it serves.

Strongly Agree Somewhat Agree Somewhat Disagree & Strongly Disagree No Opinion

15. In your opinion, what is the community's overall image of Nashua Fire Rescue?

Figure 115. Internal Survey Question 15 Results

Poor
0%

No Opinion
0%

Average
13%

ESC Emergency Services 162
Consulting International

Page Image
Board Of Aldermen - Agenda - 3/23/2021 - P166

Board Of Aldermen - Agenda - 3/23/2021 - P167

By dnadmin on Mon, 11/07/2022 - 07:05
Document Date
Fri, 03/19/2021 - 14:30
Meeting Description
Board Of Aldermen
Document Type
Agenda
Meeting Date
Tue, 03/23/2021 - 00:00
Page Number
167
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_a__032320…

Master Plan Nashua Fire Rescue, NH

ESC

16. In your opinion, what is the Department's single greatest strength?
The most common response to this question (86) was “manpower.” The staffing level was highly valued

as were the people who make up Nashua Fire Rescue. Most of the respondents felt that they worked with
good people who were both proficient at their jobs and dedicated to the organization.

The next most common response (14) was that Nashua Fire Rescue's strength is its aggressive firefighting
capability.

17. In your opinion, what is the Department's single greatest weakness?
Leadership was the most common response to this question (26 respondents). The other common

answers were communications (10), the Board of Fire Commissioners (8), and morale (6).

18. In your opinion, what single greatest opportunity should the Department take
advantage of in the future?
The most common response to this question (33) was that Nashua Fire Rescue should become more

involved in EMS, including both transport and Advanced Life Support.

The second most common response (19) to this question was that the department should provide more
and better training for its members.

19. In your opinion, what is the single most significant threat that the Department faces in
the future?
The most common response (18) to this question is that the department is threatened by a lack of

qualified incoming candidates to be firefighters.
The second two most common answers to this question were politics (15) and low morale (14).

20. Please use the space below to tell us your suggestions or final thoughts for improving
Nashua Fire Rescue.
The most common responses (18) to this question reiterated the need for better personnel management,

including more communication and transparency.

The other most common responses included offering more and better training (8) and eliminating the
Fire Commission (4).

Emergency Services
Consulting International 163

Page Image
Board Of Aldermen - Agenda - 3/23/2021 - P167

Finance Committee - Agenda - 6/1/2022 - P64

By dnadmin on Sun, 11/06/2022 - 21:41
Document Date
Thu, 05/26/2022 - 14:04
Meeting Description
Finance Committee
Document Type
Agenda
Meeting Date
Wed, 06/01/2022 - 00:00
Page Number
64
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/fin_a__060120…

Proposal Costs Breakdown

Casella Waste Management ecoMaine
S$S0.00/ton
Ceiling Price (w/o Adjustable annually
contamination) $150.00/ton $200,00/ton based on May CPI
$200.00/load plus
Transportation $403.75/load plus adjustable fuel
Cost/per load with fuel adjustable fuel formula. | |formula. Annual 3%
surcharges and other Annual 4% increase in increase in years 2
annual increases. $310.00/load years 2 and 3. ard 3.
Commonwealth Waste | |Troiano Waste
Hauling company Casella Transportation Services

Formula that would
reduce processing
costs.

Casella ACR (Average
Commodity Revenue) less
Threshold of $90.00 per ton
with 50% Revenue Share
when ACR above Threshold.
Dollar to dollar charge when
under Threshold. EX Current
charge based on March 2022
formula is $17.43 per ton.
Indexes: PPI- Fiber,
RecycleMarkets.net-Plastics
and actual sale price for

others.

Blended Value Formula with
City’s value share being 70%
when the value is greater then
the processing and residual
fees charged and the City
paying the difference between
the charged fees and the
Blended Value when the fees

are higher.

ACR rebate calculated as
dezailed in attached
Appendix 1. With 80%
rebated to municipality at
the end of each quarter on
a cumulative YTD basis.

Page Image
Finance Committee - Agenda - 6/1/2022 - P64

Board Of Aldermen - Agenda - 3/23/2021 - P168

By dnadmin on Mon, 11/07/2022 - 07:05
Document Date
Fri, 03/19/2021 - 14:30
Meeting Description
Board Of Aldermen
Document Type
Agenda
Meeting Date
Tue, 03/23/2021 - 00:00
Page Number
168
Image URL
https://nashuameetingsstorage.blob.core.windows.net/nm-docs-pages/boa_a__032320…

Master Plan Nashua Fire Rescue, NH

Appendix B: Development of Response Standards and Targets

There are three main factors the lead to successful mitigation of emergencies; sufficient numbers of well-
trained personnel, arriving on reliable and well-equipped apparatus appropriate to the task at hand, quickly
enough to make a positive difference in property preserved or lives saved. The previous sections of this report
have laid out the current staffing levels, facilities and equipment, and response performance for Nashua Fire
Rescue. The following describes the consequences of failing to deliver sufficient personnel and equipment
early enough to mitigate the emergency addressed.

Dynamics of Fire in Buildings

Most fires within buildings develop in a predictable fashion unless influenced by highly flammable material.
Ignition, or the beginning of a fire, starts the sequence of events. It may take several minutes or even hours
from the time of ignition until a flame is visible. This smoldering stage is very dangerous, especially during
times when people are sleeping, since large amounts of highly toxic smoke may be generated during this
phase.

Once flames do appear, the sequence continues rapidly. Combustible material adjacent to the flame heat
and ignite, which in turn heats and ignites other adjacent materials if sufficient oxygen is present. As the
objects burn, heated gases accumulate at the ceiling of the room. Some of the gases are flammable and
highly toxic.

The spread of the fire from this point continues quickly. Soon the flammable gases at the ceiling as well as
other combustible material in the room of origin reach ignition temperature. At that point, an event termed
“flashover” occurs; the gases and other material ignite, which in turn ignites everything in the room. Once
flashover occurs, damage caused by the fire is significant and the environment within the room can no longer
support human life. Flashover usually occurs about five to eight minutes from the appearance of flames in
typically furnished and ventilated buildings. Since flashover has such a dramatic influence on the outcome of
a fire event, the goal of any fire agency is to apply water to a fire before flashover occurs.

Although modern codes tend to make fires in newer structures more infrequent, today’s energy-efficient
construction (designed to hold heat during the winter) also tends to confine the heat of a hostile fire. In
addition, research has shown that modern furnishings generally ignite more quickly and burn hotter (due to
synthetics). In the 1970s, scientists at the National Institute of Standards and Technology found that after a
fire broke out, building occupants had about 17 minutes to escape before being overcome by heat and smoke.
Today, that estimate is as short as three minutes.3* The necessity of effective early warning (smoke alarms),
early suppression (fire sprinklers), and firefighters arriving on the scene of a fire in the shortest span of time
is more critical now than ever.

32 National Institute of Standards and Technology, Performance of Home Smoke Alarms, Analysis of the Response of Several Available
Technologies in Residential Fire Settings, Bukowski, Richard, et al.

fj Emergency Services
ESC Consulting International 164

Page Image
Board Of Aldermen - Agenda - 3/23/2021 - P168

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