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Preventive Maintenance

® RAGCTOROLA SOLUTIONS

smsenttsetoeprecrmmnce

1.4.4 Oetermine, in its sale discretion, when a case requires more than the Preventive
Maintenance services described in this SOW and notify customer of an alternative

course of action.

1.4.5 Provide customer with a report documenting system performance against
expected parameters along with recommended actions. Time allotment TBD.

1.4.6 Provide trained and qualified personnel with praper security clearance required to
complete Annual Preventive Maintenance service.

1.5 The Customer has the following responsibilities:

1.5.1 Provide preferred schedule for Annual Preventative Maintenance to Motorola.

1.5.2 Authorize and acknowledge any scheduled system downtime.

1.5.3. Maintain periodic backup of databases, software applications, and firmware.

1.5.4 Establish and maintain a suitable environment (heat, light, and power} for the
equipment location and provide Motorola full, free, and safe access to the
equipment so that Motorola may provide services. All sites shall be accessible by
standard service vehicles.

1.5.5 Submit changes in any information supplied in the Customer Support Plan (CSP) to
the Customer Support Manager {CSM}.

1.5.6 Provide site escorts in a timely manner if required.
1.5.7 Provide Motorola with requirements necessary for access to secure facilities.

1.5.8 Obtain at Customer's cost all third party consents or licenses required to enable
Motorola to provide the Service.

DIVISION 6

0779-021022
2022 SEWER REPLACEMENT PROJECT

> EXHIBITS

7™MOOM>

NOTICE OF AWARD

NOTICE TO PROCEED

CHANGE ORDER

CERTIFICATE OF SUBSTANTIAL COMPLETION
CERTIFICATE OF FINAL COMPLETION

CONTRACTOR'S FINAL RELEASE AND WAIVER OF LIEN

Preventive Maintenance

8% MOTOROLA SOLUTIONS

ks Performed

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|

Equipment Alarms Check LED and/or other status indicators for fault conditions.
Perform recommended diagnostic tests based on server type.
Capture Diags Capture available diagnostic logs.
Review UEM events and transport medium types,
(microwave/leased line/telco, etc). Event log review for
persistent types. Verify ail NM client applications are operating
NM Client Applications _ correctly.
Perform audit of software media on site. Versions, KC numbers,
Verify System SW CD's * types, etc.
Verify backups have been done or scheduled. SZ database (BAR},
Complete Backup Centracom COM/ADM database, etc.
ROUTERS
Equipment Alarms Check LED and/or other status indicators for fault conditions.
| SWITCHES
Equipment Alarms Check LED and/or other status indicators for fault conditions.
Perform recommended diagnostic tests based on switch tyne.
Capture Diags Capture available diagnostic logs.
Verify Redundant Test redundancy in CWR devices. Core router switchover
Switches {coordinate with customer).
DOMAIN CONTROLLERS
Equipment Alarms Check LED and/or other status indicators for fault conditions.
Perform recommended diagnostic tests based on server type.
_ Capture Diags Capture available diagnostic logs.

Perform audit of software media on site. Versions, KC numbers,
Verify Systern SW CD's types, ete.

FIREWALLS
_ Equipment Alarms Check LED and/or other status indicators for fault conditions.

Perform recommended diagnostic tests based on server type.

Capture Diags Capture available diagnostic logs.

LOGGING EQUIPMENT

Equipment Alarms Check LED and/or other status indicators for fault conditions.
Perform recommended diagnostic tests based on server type.

Capture Diags Capture available diagnostic logs. an

Server CPU Health i.e. memory, HDD, CPU, disk space/utilization.

MISCELLANEOUS EQUIPMENT

€* MOTOROLA SOLUTIONS

Equipment Alarms

Check LEO and/or other status indicators for fault conditions.

Preventive Mainlenance

Capture Diags

Perform recommended diagnostic tests based on server type.
Capture available diagnostic logs.

Server CPU Health

i.e. memory, HDD, CPU, disk space/utilization.

Pansies se ae

“
| SOFTWARE |
Perform audit of software media on site. Versions, KC numbers,
Verify System SW CD's [| types, etc.
SWITCHES

Equipment Alarms

Check LED and/or other status indicators for fauit conditions.

Capture Diags

Perform recommended diagnostic tests based on switch type.
| Capture available diagnostic logs.

MISCELLANEOUS EQUIPMENT

Equipment Alarms

Check LEO and/or other status indicators for fault conditions.

Perfarm recommended diagnostic tests based on server type.
Capture available diagnostic logs.

| Capture Diags

Site Frequency Standard
Check

Check lights and indicators for A/B receivers.

COMPARATORS

Equipment Alarms

Verify no warning/alarm indicators.

Clean Fans and
Equipment

Use antistatic vacuum to clean cooling pathways

| DISPATCH SITE

CHECKLIST _

GENERAL

inspect all Cables

Inspect all cables/connections to external interfaces are secure

| Mouse and Keyboard

Verify operation of mouse and keyboard

{| Contiguration File

Verify each operator position has access to required
configuration files

Console Op Time

Verify console op time is consistent across all ops

Screensaver

Verify screensaver set as customer prefers

Screen Performance

! Verify screen operational/performance

Touchscreen

| Verify touchscreen operation {if applicable)

Cabling/Lights/Fans

' Visual inspection of all equipment - cabling/ lights/ fans

Filters/Fans/Dust

| Clean any filters/ fans/ dust- all equipment

Monitor and Hard Drive

Confirm monitor and hard drive do not "sleep"

| DVD/CD

Verify / clean DVD or CD drive

Preventive Maintenance

® MOTOROLA SOLUTIONS

HEADSET UNPLUGGED TESTING
| Test all speakers - audio quality, volume, static, drop-outs,
Speakers excess hiss when turned up.
| Channel Audio in
Speaker Verify selected channel audio in select speaker only.
Footswitch Pedals Verify both footswitch pedals operational
Radio On-Air Light Verify radio on air light comes on with TX (if applicable)
Verify radio TX/RX from both headset jacks. Verify levels OK.
Radio TX and RX Check volume controls for noaise/static or drop-outs.
Speaker Mute Verify select speaker muted.
Verify telephone operational through both headset jacks. Check
Telephone Operation volume controls for noise/static or drap-outs.
Verify select audio switches to speaker when phone off-hook. {if
Audio Switches interfaced to phones)
Radio Takeover in Verify radio-takeover in headset mic when phone off-hook (mic
| Headset switches te radio during PTT and mutes to phone}.
OTHER TESTS
Verify phone status fight comes on when phone off-hook {if '
Phone Status Light applicable)
Desk Microphone
| Operation Confirm desk mic operation (if applicable}
Radio IRR Operation Verify radio IRR operational {if applicable)
Telephone IRR Verify telephone [if on radio computer] IRR operational (if
Operation applicable}
Verify operator position being recorded on long term logging
Recording recorder {if applicable)
COMPUTER PERFORMANCE TESTING
Computer Reboot Reboot op position computer

Computer Operationai Confirm client computer is fully operational (if applicable}
AUDIO TESTING

Audio Levels and Confirm all conventional resources are functional with adequate
Quality audio levels and quality
Secure Mode Confirm any secure talkgroups are operational in secure mode
| EQUIPMENT ROOM TESTS eae
Recording - AIS Test Verify audio logging of trunked calls
Test op position logging on analog recorder {with customer
Recording assistance)
System Aiarms Review alarm system on all equipment for errors

Perform audit of software media on site. Versions, KC numbers,
Verify System SW CD's types, etc.

Eaohiaetiae dacs :
Equipment Alarms | Verify no warning/alarm indicators. ~ |

Preventive Maintenance

© MOTOROLA SOLUTIONS

Ciean Fans and
Equipment Use antistatic vacuum to clean cooling pathways

Site Frequency Standard
Check Check lights and indicators for A/B receivers.

Basic Voice Call Check Voice test each voice path, radio to radio.

Control Channel
Redundancy {trunking} Rall control channel, test, and roll back.

Site Controller
Redundancy (trunking) | Roll site controllers with no dropped audio.

Complete GTR tests - Frequency Error, Modulation Fidelity,
Forward at Set Power, Reverse at Set Power, Gen Level Desense

GTR 8000 Results Sheet { no Tx.

| MOSCAD CHECKLIST

MOSCAD SERVER

Equipment Alarms | Verify no warning/alarm indicators. i
Check Alarm/Event Review MOSCAD alarm and events to find if there are chronic
History issues,

Windows Event Logs Review Windows event logs. Save and clear if full.

| Site devices to verify passwords. Document changes if any

| Password Verification found.

Perform audit of software media on site. Versions, KC numbers,
Verify System SW CD's | types, etc.

MOSCAD CLIENT

Equipment Alarms Verify no warning/alarm indicators.

Check Alarm / Event Review MOSCAD alarm and events to find if there are chronic
History issues,

Windows Event Logs Review Windows event Jogs. Save and clear if full.

Site devices to verify passwords. Document changes if any
Password Verification found.

Perform audit of software media on site. Versions, KC numbers,

Verify System SW CD's types, etc.

MOSCAD RTU's
Equipment Alarms Verify no warning/alarm indicators.
Verify Connectivity Verify Connectivity

| FACILITIES CHECKLIST
‘ VISUAL INSPECTION EXTERIOR

_ASR Sign Verify that the ASR sign is posted.
| Warning Sign - Tower Verify warning sign is posted on the tower. ‘
Verify that a warning sign is posted at the compound gate

Warning Sign - Gate entrance. i

® MOTOROLA SOLUTIONS

10 Rule Sign

Verify that a 10 rules sign is posted on the inside of the sheiter
| door.

Outdoor Lighting

Verify operation of outdoor lighting/photocell.

Exterior of Building

Check exterior of building for damage/disrepair.

Fences / Gates

| Check fences/gates for damage/disrepair.

Landscape / Access
Road

Check landscape/access road for accessibility.

Electrical Surge

VISUAL INSPECTION INTERIOR

Protectors Check electrical surge protectors for alarms.
| Emergency Lighting Verify emergency lighting operation.
Indoor Lighting _ Verify indoor lighting. _. _.

i

Equipment Inspection

Visually inspect that all hardware (equipment, cables, panels,

| batteries, racks, etc.) are in acceptable physical condition for
| narmal operation.

' Site Frequency
Standard Check

Check lights and indicators for A/B receivers.

Regulatory Compliance
(License, ERP, Freqency,
Deviation}

Check station for regulatory compliance. Update station logs.

Clean Fans and
Equipment

| Use antistatic vacuum to clean cooling pathways

UPS

Visual inspection
{condition, cabling)

| Verify corrosion, physical connections, dirt/dust, etc.

GENERATOR

Visual Inspection

| Verify, check panel housing, cracks, rust and whethering.

Physical connections, corrosion, dirt/dust, etc.

Fuel

| Verify fuel levels in back up generators, document date of last

fuel delivered from fuel service provider.

Oil

Check the oil dipstick for praper level. Note condition of oil.

Verify operation (no

Check, verify running of generator, ease of start or difficult. Is
generator "throttling" or running smooth? Any loud unusual

switchover) noise? Etc.
_HVAC

Air Filter Check air filter and recammend replacement if required.
' Cails Check coils for dirt

Outdoor Unit Check that outdoor unit is unobstructed

Wiring | | Wiring (insect/rodent damage)

Cooling / Heating

Check each HVAC unit for cooling/heating

MICROWAVE CHECKLIST

RADIO
Alarms

| Check alarm / event history

Preventive Maintenance

Preventive Maintenance

G3 MOTOROLA SOLUTIONS

Software Verify version of application |
TX Frequency | Verify transmit frequency
TX Power Verify transmit power
RX Frequency Verify receive frequency
Verify receive signal level and compare with install baseline
RX Signal Level _ documentation
Save configuration _ Save current configuration for off site storage

Monitor UEM status (alarms, logs, etc.) for all links. If UEM not
used to monitor microwave, then use pravided microwave alarm

| Backhaul Validation mgmt server.
WAVEGUIDE
_Visualinspection = Inspect for wear or dents (from ground using binoculars).

Verify all connections are secured with proper hardware (from
Connection Verification | ground using binoculars).

DEHYDRATOR Z -
Visual inspection inspect moisture window for proper color

_ Pressure Verification Verify pressure of all lines oe .
Re-Pressurization Bleed lines temporarily to verify the dehydrator re-pressurizes |
Run Hours Record number of hours ran

STRUCTURE CONDITION
Rust _ + Check structure for rust.
| Cross Members _| Check for damaged or missing cross members. —
Safety Climb | Check safety climb for damage.
Ladder Verify that ladder system is secured to tower.
Welds Check for cracks or damaged welds.
Outdeor
1 lighting/photocell Test outdoor lighting and photocell.
Drainage Hoies Check that drainage holes are clear of debris.
| Paint Check paint condition.
| TOWER LIGHTING die!
| Lights/Markers Verify all lights/markers are operational.
Day/Night Mode Verify day and night mode operation.
Power Cabling Verify that power cables are secured to tower.
ANTENNAS AND LINES
| Visually inspect antennas for physical damage (from ground |
Antennas using binoculars).
Transmission Lines Verify that all transmission lines are secure on the tower.
GROUNDING
Structure Grounds | Inspect grounding for damage or corrosion
GUY WIRES

Preventive Maintenance

2 MOTOROLA SOLUTIONS

Tower Guys _ Check guy wires for fraying and tension.
Guy Wire Hardware 4 Check hardware for rust.

CONCRETE CONDITION
Tower Base | Check for chips or cracks. “|

Preventive Maintenance

3 MOTOROLA SOLUTIONS

Annual Preventive Maintenance - Level 2

The terms and conditions of this Statement of Work (SOW) are an integrai part of Motorola's Service
Agreement or other applicable agreement to which it is attached and made a part thereof by this

reference.

Annual Preventative Maintenance will provide an annual operational test and alignment, on the
customer's infrastructure equipment {infrastructure or Fixed Network Equipment or “FNE”) to
monitor the Infrastructure’s conformance to specifications, as set forth in the applicable attached
Exhibit(s}, all of which are hereby incorporated by this reference.

11 Scope

Annual Preventive Maintenance will be performed during standard business hours (unless otherwise
agreed to in writing). If the system or Customer requirements dictate this service must occur outside
of standard business hours, Motorola will provide an additional quotation. Customer is responsible
for any charges associated with unusual access requirements or expenses.

1.2 Inclusions

Annual Preventive Maintenance service will be delivered on Motorola seld infrastructure including
integrated third party products per the level of service as defined in Table 1: PiM Tasks Performed.

1.3 Limitations and Exclusions

Unless specifically described in Table 1, the following activities are outside the scope of the Annual
Preventive Maintenance service, but are optional services that are available to Annual Preventive
Maintenance customers at an additional cast:

1.3.1. Emergency on-site visits required to resolve technical issues.
1.3.2. Third party support for equipment not sold by Motorola as part of the original
system.
1.3.3. System installations, upgrades, and expansions.
1.3.4, Customer training.
1.3.5. Hardware repair and/or exchange.
1.3.6, Network security services.
1.3.7. Network transport.
1.3.8. Information Assurance.
1.3.9. Motorola services not included in this statement of work.
1.3.10. Any maintenance required as a result of a virus or unwanted intrusion is excluded if
the system is not protected against these security threats by Moitorola’s Pre-tested
Security Update Service when applicable.
1.3.11. Tower climbs, tower mapping analysis or tower structure analysis
1.6 Motorola has the following responsibilities:

1.6.1 Notify the customer of any planned system downtime needed to perform this
Service.

1.6.2 Advise customer of any issue that requires immediate attention.

1.6.3 Maintain communication with the customer as needed until completion
(“resolution” implies a problem is being fixed} of the Annual Preventive
Maintenance.