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Work Order No. 6

EXHIBIT B

SOFTWARE / HELP DESK

Assure Claims includes:

e Riskmaster version: 7

e Line of business -
o General Claims
o Vehicle Accidents
o Workers compensation
6 Named Assure Claims User licenses
e Sisense reporting (new) 2 Report Creators, 20 viewers
Data Analytics /MMSEA/DIS (*newly added)

Assumptions

All version Upgrades, service packs and updates are handled by CSC, not Customer.

Assure Claims is a completely hosted solution by CSC. Customer incurs no hardware costs in the utilization
of this software solution.

3" Party Interface is not included.

Further expansion, additional modules and additional users can be added at any time. The costs for these
additions will be provided at CSC standard rates.

Data conversion services are out of scope for this Work Order. If Customer desires these services, they will
be provided under a separate work order at a mutually agreed upon rate.

Interfaces and/or modifications are not permitted within the Service.

The above pricing estimates are based on assumptions CSC has made after review of Customer’s
requirements during the demo. Should further information be obtained during Analysis, a PCR
(project change control) might be needed.

Assumes Customer is moving to latest version of Assure Claims in a multi-tenant environment.
Customer will utilize new Assure Claims Analytics (Sisense) Reporting Tool. Customer is currently
using Sortmaster.

Hosting Upgrades must be requested via CSC Hosting team.

Client has confirmed SQL.

Lines of business: GL, Auto, WC.

Additional storage can be purchased for $.1.00 / per 1GB — per month in blocks of 100.

Claims or Events do not contain unusually large attachments, i.e., video, image, or audio files.
Average size of attachments should not exceed 100 KB.

Total file storage should be under 100GB.

A test server is included. It is assumed that the test server will be available 25% of the time. Ifa
full-time test server is required, Customer will be charged an additional $600 per month.

There are no additional charges for having interfaces however there may be additional charges for
analysis to ensure that no changes are required for being placed in the hosting facility.

Interfaces may be automated, semi-automated or run manually by either Customer or CSC. There
are separate charges to assist in automating or running interfaces on behalf of Customer.

Transfer of data is via SFTP.

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Work Order No. 6

Users will connect to the database via an Internet connection.

Hosting estimates are based on up to 6 users.

Annual costs can increase by cpi % per year after term has expired.

Includes SQL 2012 or higher Standard Edition. There is an additional charge for SQL 2012
Enterprise.

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Work Order No. 6

EXHIBIT C
SERVICES

As set out in Agreement No. 01-STE-0106 - Work Order No. 5

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Work Order No. 6

EXHIBIT D

THIRD PARTY SOFTWARE

The Software includes the following Third-Party Software: (i) CSC’s Sisense System, and (ii) one or more of
the following Sisense software products at CSC’s discretion (“Sisense Products”) and delivered in object code

only.

1,

Sisense (“Sisense”) software

Customer’s use of the BOA Products shall be subject to the following additional terms and conditions:

1.

Customer acknowledges that the Sisense Products are the intellectual property of Sisense
(“Sisense”). Customer may use the Sisense Products to create reports and dashboards using data
contained in the Assure Claims System and data contained in third party products used in
conjunction with the Assure Claims System. Customer may use the Sisense Products to create
reports and dashboards directly from third party product data used in conjunction with the Assure
Claims System, however Customer shall not be permitted in any instance to use the Sisense
Products to report solely on data generated from third party products.

Customer acknowledges that the Sisense Products (and the components thereof) contains unique,
confidential and secret information and are the trade secret and confidential proprietary product
of Sisense. Customer further acknowledges that Sisense (and the components thereof) contains
unique, confidential and secret information and is the trade secret and confidential proprietary
product of CSC. Customer shall not allow any person or entity to copy the Assure Claims System
in whole or in part in any manner except as permitted in herein. Customer shall not disclose or
otherwise make the Assure Claims System available to any person or entity other than employees
of Customer required to have such knowledge for normal use of the System. Customer agrees to
obligate each such employee to a level of care sufficient to protect the Assure Claims System
from unauthorized use or disclosure. These obligations are independent covenants and shall
continue after this Work Order is terminated

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City of Nashua

Purchasing Department
Administrative Services Division (603) 589-3330
229 Main Street - Nashua, NH 03060 Fax (603) 594-3233

June 29, 2022
Memo #23-302

TO: Mayor Donchess
Finance Committee

SUBJECT: Annual Maintenance for PEG Channel Playback Server in the amount not to exceed $15,500
funded from 54280 Building/Grounds Maintenance/General Fund

Please see attached communications from Kimberly Kleiner, Director of Administrative Services, dated June 27,
2022 for project specific details related to this purchase. Below please find a summary of the purchase approval
request:

Item: Annual maintenance and support for the PEG access channels playback server
Value: $15,500 to cover 2 years of maintenance
Vendor: TelVue Corporation

Department: 122 Information Technology
Source Fund: 54487 Equipment Repairs & Maintenance/ PEG Access Channels Special Revenue Fund

Ordinance: Pursuant to § 5-84 Special purchase procedures. A/(4) Sole-source procurements, where
the proposed purchase is manufactured by only one company.

The Administrative Services Division: PEG Access Channel, The Cable Television Advisory Board, and the
Purchasing Department respectfully request your approval of this contract.

Regards,
Kelly Parkinson

Purchasing Manager

Ce: K Kleiner
J Graziano

Jim Donchess
Mayor e City of Nashua

To: Board of Aldermen

From: Mayor Jim Donchess

Date: June 29, 2022

Re: Multi-Year Contract Award — Copier Lease & Maintenance

Pursuant to NRO: § 5-74/B: A contract that extends from the current fiscal year into succeeding

fiscal year(s) in which no funds have been appropriated nor otherwise designated for this purpose
shall be approved by the full Board of Aldermen before the contract shall become binding on the

City.

The Finance Committee has approved and placed on file the notification of the award of the
referenced contract at the July 6, 2022 meeting and as such | am requesting the full Board of
Alderman approve the following contract:

Item: Annual maintenance and support for the PEG access channels
playback server
Value: $15,500 to cover 2 years of maintenance
Vendor: TelVue Corporation
Purchasing Memo#: 23-302 dated June 29, 2022
Contract Term: 7/1/22-6/30/24
Thank you.

229 Main Street * PO Box 2019 * Nashua, New Hampshire 03061-2019
603.589.3260 * fax 603.594.3450 * NashuaMayor@NashuaNH. gov
www.NashuaNH. gov

City of Nashua

Administrative Services Division (603) 589-3020
229 Main Street - Nashua, NH 03060

To: Mayor Donchess
Finance Committee

Date: June 27, 2022

Re: Telvue Care Contract FY23 & FY24

This request is for the approval of a multiyear contract with Telvue Care for the maintenance and
support of the City of Nashua’s Hypercaster Playback server.

Funding: PEG Access 22.2505-— 54280 Equipment and Maintenance.

Five years ago, the City of Nashua purchased a Telvue Hypercaster playback server which provides
recording of live meeting content, storage for programming, scheduling and playback for all three
PEG Channels. This equipment is now 5 years old and the original purchase included three years of
complimentary TelVue Care. Two years ago the City purchased an extended warranty program and
that contract ends on June 30, 2022. Nashua CTV is requesting an additional two contract, totaling
$15,500 which will provide Software updates, Hardware support and maintenance, Technical and
email support, Telephone support and Emergency after-hours support. The Cable Television

Advisory Board approved this purchase on June 10, 2022.

Currently the funds are budgeted in the FY23 — Equipment Repairs and Maintenance line.

Kimberly Kleiner

Kimberly Kleiner
Administrative Services Division Director

Ce: K. Parkinson

\ “| Tet.Vue CORPORATION Quote#: Q-017253
| 16000 Horizon Way, Suite 100 Quote Issued: 6/23/2022
c'> Mt. LAuREL, NU O8054 Quote Expiration: 7/23/2022

TelVue Quotation — Confidential

TelVue Contact Information

Prepared for:

Pete Johnson

Nashua Community TV

Education Channel Access Administrator
johnson.pete@nashuanh.gov

(603) 589-3158

Ship to address:

Nashua Cable TV 11 Riverside Street
Nashua, NH 03062

USA

Prepared by:

Dan Joworisak

TelVue Corporation

Email: djoworisak@telvue.com
Phone: (800) 885-8886

Fax: (856) 866-7411

Please use Fax No. to submit signed quote, or email
orders@telvue.com

Special Terms

and shipping information above.

*Prior to signing the quote in indication of your acceptance as a purchase order, please confirm the billing contact information

*If you have any questions please contact your TelVue contact (identified above).

Customer Acceptance

Printed Name:

This quote is good for 30 days from date of issue or until any expiration date stated in the special terms field.

By signing below, customer accepts quote as purchase order on the above terms:

Signature:

Title:

Date:

Thank you for your business. The following page contains a quote for TelVue products and services.

www.telvue.com | 16000 Horizon Way, Suite 100. Mt. Laurel, NJ 08054 | Phone: 1-(800)-885-8886 | Email: sales@telvue.com

\ TELVUE CORPORATION Quote#: Q-017253
16000 Horizon Way, Suite 100 Quote Issued: 6/23/2022
<>

Mr. Lauret, NU 08054 Quote Expiration: 7/23/2022

General Services

Qty. Item Name Description TC List Price Sales Price Unit Net Ext. Net
Elig. Price Price
Support
1.00 TELVUE-CARE TelVue Care warranties TelVue $0.00 $15,500.00 $15,500.00 $15,500.00

hardware and provides on-going access
to on-line software upgrades and basic
application feature enhancements.
Coverage Period: 7/1/2022 - 6/30/2024

Sub-total $15,500.00

Total Item Count $1.00

Grand Total $15,500.00
A finance / late fee of 1% per month will be added to an unpaid balance
each month thereafter. Purchases of equipment outside of the United
States require advance payment or letter of credit.

Net 30 Days. 2% cash/1% net 15. Credit cards are accepted.

www.telvue.com | 16000 Horizon Way, Suite 100, Mt. Laurel. NJ 08054 | Phone: 1-(800)-885-8886 | Email. sales@telvue.com

\Y TELVUE CORPORATION Quote#: Q-017253
| 16000 Horizon Way, Suite 100 Quote Issued: 6/23/2022
c>

Mr. LAurREL, NU 08054 Quote Expiration: 7/23/2022

Noted Service Options:

TelVue Care™ is quoted as 15% of the value at sale of TelVue Care™ eligible equipment for year 2 coverage, declining
(straight line) to 7.5% in the 5th year coverage if prepaid.

Year 2 TelVue Care™: 0.00
Year 3 TelVue Care™: 0.00

Year 4 TelVue Care™: 0.00
Year 5 TelVue Care™: 0.00

www.telvue.com | 16000 Horizon Way, Suite 100, Mt. Laurel, NJ 08054 | Phone: 1-(800)-885-8886 | Ernail: sales@telvue.com