Board Of Aldermen

March 15" — Griffin/Kleiner Meeting with State DRA — Chuck Reese
1. Operations of the Assessing Dept. moving forward including approvals of various functions and
reports.
2. State Guidelines and Monitoring

Policy clarification - letters to all residential property owners with an increased assessment of over
$20,000. Letters in the past have been at the discretion of the assessor — this policy requires a letter.

March 19* — Meeting with KRT — Rob Tozier
Review of Residential Resource and Discussion on Abatements and Consulting.

assistance by Patriot P

addressed by Patriot

APS —-UPGRADE PROPOSAL

Mashua, NH Babe: 2/26/2018
229 Main St, Nashua, WH 03061

Phone: 603-589-3040
Fax: 603-589-3079

SOFTWARE /# SERVICES EXPIRATION DATE DATE

AssessPiro 4P5 Uporade - RES GISJ/WEB (Approx. 25,000 parcels} Date: 2/26/2018
[Rem C—C—“~™SCSCSCS@SSEptGO——C~—“—SCSCSC‘ I Cost [Annual _|
AssessPro AP

APRIL WO RK DONE (April 22nd through April 26th)

ADMIN STAFF & ASSESSO RS, ASSISTING TAXPAYERS AT'THE C O UNTER

QTY 48+
PREPARE FO R FILE C APTURE APRIL 30TH
APRIL 15TH- LASTDAY TO APPLY FOR NEW EXEMPTION ORC REDIIS

BUILDING PERMITPIC KUPS/ DATA ENTRY FO R ASSESSO RS
DATA ENTRY-QTY 159

BP CLOSED BY ASSESSORS QTY 52
BP CLOSED BY ADMIN SIAFF QTY 174

BP INSPEC TIO NS QTY 51

REVIEW PLANS QTY 23

ASSESSING IMPROVEMENT MIND MAP

Patriot Munis Tax

Metrics

Applications

Measure

Admins

Review
Property
Values

Physical Office Building
Space Permits

Board of Customer
Assessors Service

le gislation submitted by Mayor Donchess, O-19-040, approved by the Board of Aldermen
4/9/19 as Amended, funded in the proposed FY2020 Budget, R-19-123

opere

charged with a} ob .
e ffic ie nc y/ im provement plan.

funding removed from proposed FY2020
ervices.

Assessing Improvement Plan Timeline

Management
Audit Review

Improvement Mind Map
Initial Software
Upgrades
Assessment
Review of Metrics,
Open Workload,
Goals and
Objectives.

Identify Customer
Service
Improvements
Training Reviews

Process Needs, Job
PDFS

Website
Improvements,
Internal Policy

Review, Physical
Space Redesign,
Board Workshop
and Policies

Commun ation isongoing when the assessoris re vie wing the abatement

sub mitted. This would include scheduling an inspection of the subject
vie wing the data, performing a sales analysis, letting the
if fain le tting he/she know what the
ilbe presented to the Board of

Filing an abatement begimmsafterthe Decemberbilsare mailed (mid
November)

The deadline to file an abatement is Marc h 1“, following the finalnotice
Decembern).

in the orderthey are submitted to

This department makesa good-faith-effort to get the value ofa propertyas

of April 1%? and have thatbe reflected on theirJuly tax bill This will pre ve nt

the taxpayerfrom having to pay the totaltaxesdue forthe yearon his/her
cembertax bill

ture date is Apnl 30 forour

In some cases workisdone without a building permitor
that doesn’ trequire a permit but may affect the
assessed value. These itemsmay be picked up ata later
date due to a permit being issued foranother treason,
MIS review due to the pwperty being on the marketor
dunng a fullmeasur and Ist.

Untila complete mspec tion isdone(inc ludes intenorand
xte nor), the City may notbe able to determine the full
emitted ornon-pemnitted work.

tisbeing leased