Agenda

Page |37- EXHIBIT © - City of Nashua, NH

RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

Capable of supporting continued growth. Describe any limitations on number of accounts, activities, or

other data elements.

Support ability for field workers to utilize office automation functions from field in near real time.
System must not compromise existing access through a Virtual Private Network (VPN).

Allow simultaneous voice and data contact from field.

Page |36— EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

Usability =
Provide user functions that are easy to use with proper training. User functions are intuitive and logical
in their organization and display.

Users can become proficient after training, 85% of the time on first use.

After training, users will be able to sign on and navigate password security.

After training, users will be able to access all functionality to do their assigned job.

Page |35-—UXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

Look and Feel
Includes pick lists and other options optimized for work tasks.
Shows user-readable labels instead of cryptic codes on screens and forms, based on pick lists or
equivalent technology.

Auto-populates many fields, with ability to override during data entry. Calculate values like start date
where possible from data already entered, using business rules.

Page |34— EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

Automatic email notification to users when assigned activities have been updated or new tasks
have been assigned to them.
Manual email creation/send from within the system

Ability to create, assign and maintain approval groups and manage data access ability.

The system provides multiple levels of security including department, role, field.

System provides internal Audit Capability.

Page |33 — EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
4.14 Functionality & Performance

General Functionality —

CIVICgov supports these standard features.

System has fully integrated suites/modules/applications.

The Application System Administrator is able to configure all End-User settings, without the
need to rely on the IT Department or Vendor’s Help Desk.

System provides configurability administrative tools to allow super users with the ability to:

Page | 32 —- EXHIBIT C- City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.93.5 lnvelcing and General Ledger

CIVICgov contains a complete invoicing and general ledger system used by all modules. The data is exportable
in any format to any accounting system.

Invoicing

Page | 31 — EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.53.4 Dashboard

Page |30— EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.13.4 Mobile / fa-fieid Usage

(see also section 4.5 Inspection System)

Page |29- EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

4.94.2 GES

4.13.2.1 CIVICgov supports a variety of
mapping options and software applications. ~ ie

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Our solutions take advantage of current 4 wk sclisuameta
mapping technology and analytics to optimize
and visualize government information real-

RS

Page | 28— EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System

Fietds te be displayed LU Balt boas bas

Sanat te fly Fates Gas Fabs

4.13.1.3 Features:

-Maintain favorite reports and queries

-Export to almost any 3" party software
-Manage look and feel of output

-Automate cyclical reporting and bulk printing
- 3“ party tools and reporting are supported,
including TOAD and Crystal Reports