Page [47 — EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
10 Terms of Service
Wagsys agrees with the following terms of service and insurance requirements.
Page |46—&XHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
Page | 45 — EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
9 Wagsys Capabilitics and References
Page |44—EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
Annual Subscription Services Agreement
Page |43-—EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
Professional Services Cost (one time implementation costs)
ITEM MODULE IMPLEMENTATION/CONFIGURATION QTY UNIT PRICE LINE TOTAL
1.
All modules as described in the RFP $85,000.00 $85,000.00
Page |42— EXHIBIT © - City of Nashua, NH
RFP061 1-033116 —Licensing, Permitting, Code Enforcement and Land Management System
o Advanced Fire Suppression Systems
e Network Specifications
© Dedicated providers for our customers
High-performance bandwidth
9 network providers for multiple redundancies
219 CDN edge locations
Fiber carriers
Fully Redundant, enterprise-class routing equipment
Certified Network Technicians, fully trained to industry standards
000C06dC0O0U8
8. Pricing Schedule
Page |41-— EXHIBIT © - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
expeditiously resolve the request; (c) provide a hourly report to the requestor of the steps taken and to be taken to
resolve the request, the progress to correct, and the estimated time of correction until the request is resolved; and,
(d) every 2 hours provide increasing levels of technical expertise and Wagsys management involvement in finding
a solution to the request until it has been resolved.
Page |40—EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
6 Training
Wagsys will provide on-site training customized to each department’s needs for the features being implemented. It
includes training related to integration of the system with the other software applications and modules and provide hands-
on learning. The following training is included:
On-site Training
Page |39—EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
The sandbox will provide an area to Test, DEV/QA and PROD during implementation processes. All server configuration
documentation for the cloud servers is reviewed with City staff. Client desktop configuration is not required beyond basic
Internet browser installations. All bandwidth and network security is managed by CIVICgov in the Wagsys Cloud.
Page |38— EXHIBIT © - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
5.2 Data Conversion
