EXHIBIT B - MNOWBES SUPPORT, MAINTENANCE AND SERVICE LEVEL AGREEMENT
("Service Level Agreement”)
i. Service Level Agreement Overview
This Service Level Agreement (“SLA” or “Service Level Agreement”) is between KnowBe4, Inc.
(“KnowBea”} and the Customer for the provisioning of services required to support and sustain the
Products under the Agreement to which this Service Level Agreement is attached).
Goals & Objectives.
14.9 Purchase Order. KNOWBE4 SPECIFICALLY
OBJECTS TO ANY ABDITIONAL TERMS BEING ADDED
THROUGH A CUSTOMER PROVIDED PURCHASE ORDER OR
SIMILAR DOCUMENT. IF A PURCHASE ORDER IS REQUIRED
BY CUSTOMER, THE PARTIES AGREE THAT ANY
ADDITIONAL TERMS CONTAINED THEREIN SHALL NOT
BECOME PART OF THE AGREEMENT BETWEEN THE
PARTIES AND SPECIFICALLY THAT THE TERMS OF THIS
AGREEMENT SHALL SUPERSEDE AND REPLACE ANY AND
ALL TERMS IN ANY PURCHASE ORDER.
14.2 FOIA and Public Disclosure Requests. The
purpose of the relationship between Know6Sed and
Customer is for Customer to purchase a subscription to
KnowBe4’s Security Awareness Training, which contains
software, content, and information for Internet security
awareness training, IT risk management, regulatory
compliance, simulation of security attacks and
vulnerability assessments. The software, web services,
content, and information disclosed is proprietary to
KnowBe4 and is an important business asset of KnowBed
13. Term and Termination.
43.1 Term. This Agreement shail be effective as of the
Effective Date, and shall rernainin full force and effect until
all Quote terms have expired or otherwise have been
terrninated (“Term”).
NOT BE RESPONSIBLE FOR THOSE ACTIVITIES. FURTHER,
EACH PARTY DISCLAIMS ALL LIABILITY AND
INDEMNIFICATION OBLIGATIONS FOR ANY HARM OR
DAMAGES CAUSED BY ANY THIRD-PARTY HOSTING
PROVIDERS.
41. indernnification.
Receiving Party’s own Confidential information and trade
secrets, and in noe event less than reasonable care. Each
party acknowledges that due to the unique nature of the
other party's Confidential information, the Disclosing
Party will not have an adequate remedy in money or
damages in the event of any unauthorized use or
disclosure of its Confidential Information. in addition to
any other remedies that may be avaliable in law, in equity
or otherwise, the Disclosing Party shall be entitled to seek
7.4 in General. Products are mace available with
standard Product Support for no additional charge.
Customer may purchase Priority Support for an additional
fee as forth in the applicable Quote. Product Support is
made available in accordance with the terms and
conditions set forth in Exhibit B.
internal administrative purposes and general usage
statistics: (1) does not identify Customer or any individual;
and (fi) to the extent such Aggregated Data is disclosed, it
is only disclosed in a generic or aggregated manner for the
purposes of sharing Product usage, statistical or
benchmarking purposes. Aggregated Data will not be
considered Customer Confidential Information.
3.4. EZXploit Scans. This Section applies only in the event
Customer orders EZXploit pursuant to a Purchase Order.
Customer authorizes and grants access to KnowBed to
perform the EZXploit scans on Customer's cornputer
systems. Customer is solely responsible for ensuring
compliance with any applicable laws and regulations
relating to the EZXploit functionality. Scans may be
performed by KnowBed4 to gather data from any
workstation in Customer's organization where a User
