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5.2.
5.3.
5.4.
5.5.
6.1.
6.2.
6.3.
‘@ DARKTRACE
Licence Restrictions. All Software is licensed, not sold. The restrictions in this Agreement represent conditions of Customer’s
licence. Unless otherwise specified in the Product Order Form or the Documentation, the Software is pre-installed on the
Hardware and Customer agrees to use the Software solely in conjunction with such Hardware and not separately or apart from
the Hardware. Customer specifically agrees not to: (i) sub-licence, rent, sell, lease, distribute or otherwise transfer the Software
or any part thereof or use the Offering, or allow the Offering to be used, for timesharing or service bureau purposes or
otherwise use or allow others to use for the benefit of any third party (other than Customer’s Affiliates); (ii) attempt to reverse
engineer, decompile, disassemble, or attempt to derive the source code or underlying ideas or algorithms of the Software or
Third Party Software (other than the GPL Software) or any portion thereof, except as required to be permitted by applicable
law; (iii) modify, port, translate, localise or create derivative works of the Software, the Third Party Software, the
Documentation; (iv) use the Offering: (a) in violation of any law, statute, ordinance or regulation applicable to Customer
(including but not limited to the laws and regulations governing publicity or privacy, export/import control, federal, state and
local laws and regulations governing the use of network scanners and related software in all jurisdictions in which systems are
scanned or scanning is controlled, or anti-discrimination, in each case that are applicable to Customer); or (b) negligently,
intentionally or wilfully propagate any virus, worms, Trojan horses or other programming routine intended to damage any
system or data; (v) remove or modify any acknowledgements, credits or legal notices contained on the Appliance or any part
thereof; (vi) install or run on the Hardware on any software applications other than the Software and Third Party Software
installed by Darktrace on such Hardware; (vii) collect any information from or through the Offering using any automated means
(other than Darktrace approved APIs), including without limitation any script, spider, “screen scraping,” or “database scraping”
application or gain or attempt to gain non-permitted access by any means to any Darktrace computer system, network, or
database; and (viii) file copyright or patent applications that include the Offering or any portion thereof.
Affiliate Use. Darktrace acknowledges and agrees that the Offering may be used for the benefit of Customer Affiliates
incorporated on or before the Effective Date of the Product Order Form. Such Customer Affiliates will be entitled to utilise
the Offering in the same way as Customer under the terms of this Agreement. To the extent that any such Customer Affiliate
utilises the Offering in accordance with this Clause 5.3 Customer (acting as agent and trustee of the relevant Customer
Affiliate) will be entitled to enforce any term of this Agreement and recover all losses suffered by such Customer Affiliate
pursuant to this Agreement as though Customer had suffered such loss itself, provided that in no event may Customer make
multiple recoveries in respect of the same loss.
Outsource Provider. In the event that Customer contracts with any third party service provider(s) such as an outsourcer,
hosting, managed service, or collocation service provider or other information technology service provider for the
performance of information technology functions (each, an “Outsource Provider’), Customer may permit such Outsource
Provider to exercise all or any portion of the rights granted in Clause 5.1 above solely on Customer’s or its Affiliates’ behalf,
provided that, (i) the Outsource Provider will only use or operate the Offering for Customer’s use subject to terms and
conditions that are consistent with the rights and limitations set out in this Agreement; and (ii) Customer will remain liable
for the acts and omissions of the Outsource Provider under this Agreement.
Third Party Software/ Open Source Software. Customer acknowledges that the Software may contain or be accompanied by
certain third-party hardware and software products or components (“Third Party Products”) including Open Source Software.
Any Open Source Software provided to Customer as part of the Offering is copyrighted and is licensed to Customer under
the GPL/LGPL and other Open Source Software licences. Copies of, or references to, those licences may be set out in a Product
Order Form, the Third Party Product packaging or in a text file, installation file or folder accompanying the Software. If
delivery of Open Source Software source code is required by the applicable licence, Customer may obtain the complete
corresponding Open Source Software source code for a period of three years after Darktrace’s last shipment of the Software
by sending a request to: Attn: Legal Department - Open Source Software Request, Darktrace Limited, Maurice Wilkes Building,
Cowley Road, Cambridge CB4 ODS, United Kingdom.
SERVICES
Installation. Darktrace will conduct its standard installation and test procedures to confirm completion of the installation of
the Appliance on Customer’s or its Outsource Provider’s site (“Installation Services”).
Support Services. Darktrace will provide the Standard Support Services for the Term and any Support Service Options
specified in the Product Order Form (collectively, the “Support Services”). Darktrace’s Support Services are further described
in the Support Services Data Sheet, which details Darktrace’s Standard Support Services and Support Service Options, and
their respective eligibility requirements, service limitations and Customer responsibilities.
Call Home. Darktrace’s Call Home feature is critical for certain Support Services. Darktrace will limit its access solely to the
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