Minutes

Finance Committee - 5/16/2018 Page 3
Alderman O’Brien

Finance Committee - 5/16/2018 Page 2

MOTION BY ALDERWOMAN KELLY TO ACCEPT, PLACE ON FILE AND AWARD THE CONTRACT TO
FULL CIRCLE CONSULTING IN THE AMOUNT OF $25,000. FUNDS ARE AVAILABLE
IN DEPARTMENT 183, ECONOMIC DEVELOPMENT; PAC FEASIBILITY STUDY

ON THE QUESTION

Alderman Caron

Could you explain what this $25,000.00 is going to go for. | did go through it quickly but give us some feedback
on this study, please.

Tim Cummings, Director Economic Development

REPORT OF THE FINANCE COMMITTEE

MAY 16, 2018

A meeting of the Finance Committee was held on Wednesday, May 16, 2018, at 7:00 p.m. in the Aldermanic
Chamber.

Mayor Jim Donchess, Chairman, presided.

Members of the Committee present: Alderman Michael B. O’Brien, Vice Chair
Alderwoman-at-Large Shoshanna Kelly
Alderman-at-Large Brandon Michael Laws
Alderman Patricia Klee
Alderman June M. Caron
Alderman Linda Harriott-Gathright

THE CITY OF NASHUA “The Gate City

Financial Services

Purchasing Department

May 31, 2018
Memo #18-156

TO: MAYOR DONCHESS
FINANCE COMMITTEE

SUBJECT: UTILITY APPRAISALS (VALUE: NOT-TO-EXCEED $70,000)
DEPARTMENT: 132 ASSESSING; FUND: GENERAL FUND - OVERLAY

Please see the attached communication from Jon Duhamel, Chief Assessor, dated May 30, 2018 for
information related to this purchase.

City of Nashua

Assessing Department
229 Main Street

Nashua, NH 03060 603 589-3040
Fax 603 589-3079

“From: Jon Duhamel, Chief Assessor
Date: June 1, 2018

Subject: Appraisal Report

' The subject of this appraisal assignment is the Eversource Utility properties in the City that are currently
under appeal at the Board of Tax and Land Appeals.

o Whitelisting in muliivendor environments
o Reseller and MSP support

® Priority Level Support: Tickets are routed ta the top of the queue for Platinum and Diamond
level customers to receive Tler 1 and Tier 2 support.

4B14-3217-2566.2

x

e Reasonable availability of Customer representative(s) when resolving 4 service-related
incident or request.

* KnowBed Requirements. KnowBe4 responsibilities and/or requirements in support of this
Service Level Agreement include (without limitation):

* Meeting response times associated with service-related incidents.

® Response Times: in support of services outlined in this Service Level Agreement, KnowBe4 will
respond to service related incidents and/or requests submitted by Customer within the following
time frames:

J

EXHIBIT B - MNOWBES SUPPORT, MAINTENANCE AND SERVICE LEVEL AGREEMENT
("Service Level Agreement”)

i. Service Level Agreement Overview

This Service Level Agreement (“SLA” or “Service Level Agreement”) is between KnowBe4, Inc.
(“KnowBea”} and the Customer for the provisioning of services required to support and sustain the
Products under the Agreement to which this Service Level Agreement is attached).

Goals & Objectives.

EXHIBIT A- QUOTE

14.9 Purchase Order. KNOWBE4 SPECIFICALLY
OBJECTS TO ANY ABDITIONAL TERMS BEING ADDED
THROUGH A CUSTOMER PROVIDED PURCHASE ORDER OR
SIMILAR DOCUMENT. IF A PURCHASE ORDER IS REQUIRED
BY CUSTOMER, THE PARTIES AGREE THAT ANY
ADDITIONAL TERMS CONTAINED THEREIN SHALL NOT
BECOME PART OF THE AGREEMENT BETWEEN THE
PARTIES AND SPECIFICALLY THAT THE TERMS OF THIS
AGREEMENT SHALL SUPERSEDE AND REPLACE ANY AND
ALL TERMS IN ANY PURCHASE ORDER.