Board Of Aldermen

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President Wilshire

Thank you. Alderwoman Kelly and then Alderman Dowd.

Alderwoman Kelly

Thank you, you were very thorough and | appreciated that. | have a couple of questions; | know you
said, rightly so, that communication and sharing communication is going to be very key; we are at the
front lines talking to people daily. They have questions, so question one — | heard you say emergency
management will triage. Is that where we should start if someone reaches out to us with a question or
a need?

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experience with transportation systems, the transit system, figuring out what types of community-
based organizations we have here in the City that can assist through Urban Programs or there might
be some opportunity to make that work.

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President Wilshire
Director Kates, you are up.
Director Kates

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concerns is that 211 has experienced a substantial overload of calls. 211 is a professional call center,
we are setting up something using city phones and volunteers. So that’s one concern; the second is
Manchester has done a similar initiative and also they become pretty overwhelmed. So we want to
make sure it is right before we set it up. So we will make sure to publicize as far as wide when we do
get it set up.

Alderwoman Lu

Thank you.

President Wilshire

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Director Bagley

It is hard to predict, but again | think the measures that we are taking, | think it is going to be very
helpful for us in our area.

Alderman O’Brien

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Director Bagley

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for the next 45 days. So you should be receiving an e-mail from me because we just sent that e-mail
out today. So those will all be postponed.

Alderman Tencza

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Director Bagley

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