Board Of Aldermen

(>) COVID-19

o's Technology - 4,314 Helpdesk tickets since 03/23/2020:

1,475 Issues 2,394 Service Requests
298 Purchase Requests 147 Enhancements

5,081 Total Received Phone Calls since 03/23/2020

108 Laptops deployed 125 Softphones deployed
10 Printers deployed 53 Webcams deployed
16 monitors for home use 129 remote access accounts setup

** Website updates working with the JIC
“* Setup of Virtual Public Meetings — Zoom

** CTV — Mayor’s Press Briefings and City Updates

COVID-19

COVID-19 SUPPLY ROOM

COVID-19

«* Successful shutdown and security of City Hall — Building signage

** Lead and Operated the Supply Unit for the EOC- PPE and Sanitation Supplies to all
Divisions including Emergency Personnel

Research and Procurement of all supplies, tracking of all costs

Ordering and Distribution to Non-Profits and City Businesses

Conversion of Employee Breakroom, Inventory control and reporting
** Covid Supplies Sourced & Ordered :

Technology

" «> Successful upgrade of the Assessing Software to AP5

“* Website Redesign

“* Telestaff Migration — PD

** Camera Server Migration — City Hall Buildings

** New Cemetery Application

“* Clerkworks Software (Interware)

“* Solid Waste Billing (SMS Turbo)

** Relocation of Public Health, MVR, Tax, Assessing for renovations

“* Civic Gov — City Clerk went live 10/2020, Working with Environmental Health
«* Planning of GIS/ESRI Upgrade starting this month

** Upgraded Kronos Timekeeping system

Healthcare and Labor

ire

* Creation of the CBA Strategy Team

** Healthcare Redesign — will reduce increase of Healthcare costs - introduced to
Unaffiliated Employees and adopted by 4 bargaining units

** UAW Professional and Clerical Collective Bargaining Contract

** Increased participation in the HDHP, from 423 in 2018, to 595 in 2019, and 750 in
2020

** Supported the City Clerk with the processing of absentee ballots by hiring 25
temporary City Clerk employees and 225 election workers

Building Projects

New Customer Service
Area

Prior Lower Level Hallway

New conference room for
meeting with Assessing customers

Building Projects

Floor

MVR Temporary Space in City Auditorium

Entrance to Rotunda

Building Projects

«» Court Street Theater — Fire Suppression system and alarm panel upgrades

** Aldermanic Chamber Renovation

** Conference Room 208 — Painting, Installation of Audio and Video Capabilities
** Construction of Temporary MVR space in City Hall Auditorium

«* City Hall Renovations — MVR, Tax, Assessing, City Clerk to comply with CDC social
distancing guidelines

“* Painting of the Lower level of City Hall & Employee Lunchroom

Grants

S Moe

** Joined the City in FY2020
** Shared position with the Nashua School District

** Worked to establish relationships with existing leadership at the schools and across city departments, to better
understand existing needs and to lay the groundwork for a potential quick turnaround of a grant application if an
opportunity for funding is identified.

Administrative

** Implementation of new Budget Narratives

** Support Mayor and Financial Services with Budget Preparation

** Updated Finance Committee Forms

¢* Purchasing Manual Update and Vendor List (in Process)

** Contracted with Shred-it for City Hall Shredding

** Implemented paperless bid record management; updated bid documents and issued 36 bids
** Docuware — scanning of property records (in process)

** New Contract Management System (to be complete in March)