Board Of Aldermen - Agenda - 4/13/2021 - P145
AGENCY’S RESPONSIBILITIES
A.
The Agency is responsible to notify each client of the necessity to contact the
Provider with changes such as names, addresses, destinations and changes in
schedules, by 5:00pm, the day before transportation is to be provided.
The Agency is responsible to ensure that each client understands the necessity
that the Provider is made aware of any cancellations no later than 5:00pm the
day before the scheduled pick up.