Master Plan Nashua Fire Rescue, NH
Organizational Design
Nashua Fire Rescue operate six fire stations, a dispatch center, and a training site. The Fire Chief is the head
of the Department who oversees:
Administration Division: Assistant Chief and two Administrative Assistants
Emergency Response Division: Four Deputy Chiefs, seven Captains, 29 Lieutenants, and 112
Firefighters
Master Plan Nashua Fire Rescue, NH
The following communities and rivers border the City of Nashua.
Figure 3. Nashua’s Borders
Border Direction
Merrimack North
Pennichuck Brook North
Litchfield Northeast
Dunstable South
Tyngsborough, MA South
Merrimack River East
Hudson East
Hollis West
NASHUA FIRE RESCUE
Master Plan Nashua Fire Rescue, NH
Section II. Community Profile and Risk Identification
NASHUA, NEW HAMPSHIRE
Nashua, New Hampshire, is located on the southern border of New Hampshire in Hillsboro County. The city
is 31.9 square miles and houses the second largest population in the state. The city was first settled in 1653
and was originally part of a 200 square mile area called Dunstable that included Nashua as well as ten other
towns in New Hampshire and Massachusetts.
Master Plan Nashua Fire Rescue, NH
Master Plan Nashua Fire Rescue, NH
Section |. Introduction
ACKNOWLEDGMENTS
ESCI would like to thank the members of Nashua Fire Rescue as well as the elected and appointed officials of
the City of Nashua for their assistance with the Nashua Fire Rescue Master Plan. This project would not have
been possible without their support.
EMERGENCY SERVICES CONSULTING INTERNATIONAL TEAM
The ESCI Team for the Nashua Fire Rescue Master Plan was comprised of the following members:
Master Plan Nashua Fire Rescue, NH
= Develop, implement, and manage a Professional Development Program for Nashua Fire Rescue.
Officers who fail to learn leadership skills are challenged almost immediately upon promotion. As
detailed in the Career Development section of this report, both Nashua Fire Rescue and its
employees stand to gain from the development and implementation of a Career Development
Program.
Master Plan Nashua Fire Rescue, NH
4. Members very directly stated a desire for consistent accountability within Nashua Fire Rescue. They
went so far as to request that chief officers hold the members accountable from the top-down while
the union holds the members accountable from the bottom-up. There were repeated concerns
voiced that not everyone was being held equally accountable.
5. Training was repeatedly identified as one of the biggest weaknesses within Nashua Fire Rescue.
Master Plan Nashua Fire Rescue, NH
Executive Summary
BACKGROUND
On December 13, 2019, the City of Nashua, New Hampshire, contracted Emergency Services Consulting
International (ESCI) to produce a Long-Range Master Plan for Nashua Fire Rescue. The purpose of the study
was threefold:
1. Evaluate current operational service delivery.
2. Identify future service delivery needs.
3. Provide recommendations for operational service delivery.
SUMMARY FINDINGS
Master Plan
Section VII. COMCIUSION..........cccceceeeee eee ee ee eee eee ee ee eee eee ee een ee aa ee ee eee sees sees ease nae seas seaeeanae 156
Appendix A: Internal Customer ASSeSSMENM .........ccceeeee eee ener ee ee eee eeeeae ee eeeeee a neeeeeaeeeeeseaeeeeeeee 157
Appendix B: Development of Response Standards and Targets ........ccceeseceeeeeeeeeeeeneeeeeeeeeeeeeeeeen 164
Appendix C: Table of Figures........0.eee erin tr in i in i i erin i iii niin eeaeneeeeeeennneeeeeaeneeeesaneeneeees 170
ESC Emergency Services
Consulting International
Master Plan Nashua Fire Rescue, NH
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