Board Of Aldermen

Master Plan Nashua Fire Rescue, NH

3. If you could change one thing about the department's training program, what would it

be?

= 59 of the requests included a formally established and organized program, hands-on scenarios
including use of the training facility, and more consistency to assure that everyone is being trained
uniformly.

= 25 of the responses to this question requested Officer Development. Specific topics included Human
Resources, Personnel Management, Mayday Management, and Professional Ethics.

Master Plan Nashua Fire Rescue, NH

Appendix A: Internal Customer Assessment

Asummary of the most common comments has been listed for each question. Nashua Fire Rescue has been
provided with a complete copy of all responses.

1. Please identify your total number of years of service at Nashua Fire Rescue:

Figure 106. Internal Survey Question 2 Results

20+ years
hee

10-20 years

LO

6-10 years
21%

2. Which one of the following best describes your current position?

Master Plan Nashua Fire Rescue, NH

Section VII. Conclusion

The ESCI project team began collecting information about Nashua Fire Rescue in December 2019. The team
members recognize that this report contains a large amount of information, and ESCI would like to thank
Nashua Fire Rescue and City of Nashua officials for their efforts in bringing this project to fruition.

Master Plan

ES

Nashua Fire Rescue, NH

Figure 105: Station Optimization with Three Additional Locations

\%,

Senter
arm Estates

2019 Incident Locations
Incidents within 4 Minute

I conservation Travel:

ig lie . 4 83.6%

Northwest

@® — Fire Station

Selected Location

. Linear Path from i

ff Selected Location to Incident ed fi : ‘

4 Sa
eS Nashua Boundary } : p eZ ==:
[1 sFire Districts : =

Master Plan

ES

Nashua Fire Rescue, NH

Figure 104: Baseline Performance for Current Fire Stations

Master Plan Nashua Fire Rescue, NH

39.

LONG-

Nashua Fire Rescue should plan for significant fire station maintenance and renovations in the coming
years.

Master Plan Nashua Fire Rescue, NH

Fire Alarm Division

34. Nashua Fire Rescue should consider the possible future need to make the communications compliant
with the Americans with Disabilities Act.

The Center is not compliant with the Americans with Disabilities Act, Title Il, in that they do not have an
elevator to the Center, which is located on the second floor.*

35. Nashua Fire Rescue should install a bollard around the generator in the parking lot at the
Communications Center.

Master Plan Nashua Fire Rescue, NH

29.

30.

31.

32.

33.

"sj Emergency Services

ESC

! Consulting International

The Nashua Fire Rescue Training and Safety Division needs at least one additional instructor.

Master Plan Nashua Fire Rescue, NH

25.

26.

27.

Nashua Fire Rescue should take steps to ensure that firefighters and command staff have
comprehensive, accurate information readily at hand to identify hazards, direct tactical operations,
and use built-in fire-resistive features by purchasing software that is designed for this purpose.

Master Plan Nashua Fire Rescue, NH

» When the total average time off per FTE (360) is subtracted from the total annual hours per FTE
(2,184), the result is an average of 1,824 hours per year actually worked.

= By dividing total annual hours scheduled (2,184) by hours actually worked (2,824), a relief factor of
1.2% is achieved.

« This results in a total of 176 operational FTEs or 44 FTEs per shift using the 1.2% relief factor.