Board of Aldermen
City of Nashua
229 Main Street Lori Wilshire
Nashua, NH 03061-2019 President, Board of Aldermen
(603) 589-3030
March 1, 2019
Patricia D. Piecuch, City Clerk
City of Nashua
229 Main Street
Nashua, NH 03061-2019
Dear Ms. Piecuch:
REVISED
SPECIAL BOARD OF ALDERMEN
MARCH 7, 2019
7:00 PM Aldermanic Chamber
PRESIDENT LORI WILSHIRE CALLS ASSEMBLY TO ORDER PRAYER
OFFERED BY CITY CLERK PATRICIA D. PIECUCH
PLEDGE TO THE FLAG LED BY ALDERMAN-AT-LARGE MICHAEL B. O’BRIEN, SR.
ROLL CALL
COMMUNICATIONS
From: Lori Wilshire, President, Board of Aldermen
Re: Special Board of Aldermen Meeting
PERIOD FOR PUBLIC COMMENT
ADJOURNMENT
Management Information System Data Flow Diagram
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28
What should your manager know that he or she currently doesn’t know?
If you were the manager here, what would you do differently?
How are customer complaints handled?
What’s the largest complaint category?
What’s being done about it?
Has the amount of complaints changed over time?
How are personnel trained in their roles in preventing complaints?
How are customers made aware of actions on their complaints?
27
Audit Interview Questions
What is your primary function within the department?
What are your primary objectives?
How (and who) are objectives determined? Do they change (time of year)?
How were you trained on objectives?
How is progress against these objectives measured?
What processes and/or tools are in place to help you these achieve objectives?
Is there evidence of progress?
How does data trends get analyzed?
How do employees communicate their improvement ideas?
Department-Level Organizational Chart
Division Director
John Griffin
Chief Assessor
Jon Duhamei
NSCS Aa ee Al Adminstrative Staff
Sele 4S eer lls Louise Brown
oleate ST) ella ela t ees a
Appraiser III Admin
rem Nahe Oataumaeeli ea
Commercial Dept. Coordinator
Appraiser III Booard of Asessor
Secretaty
Chel aan Ul ea iss
: : Lynn Cameron
Residential
Admin Specialist I|
Appraiser Il
Mike Mandile
Residential
Amanda Mazerolle
Appendix
1. Organizational Chart
2. Organizational Interview Questions
3. Software Application Diagram
24
Respectfully Submitted,
orf caitin Chief Firdncial Officer
Kimberly Kleinet-Chief of Staff
23
9) In coordination with the full measure and list, transition from the use of the EYB to a
grade/condition based method of assessment. While the EYB is an acceptable method
used in assessing, the grade/condition provides for greater transparency and taxpayer
comprehension, An outside, experienced consultant is recommended to assist the city
with this transition.
22
Conclusions and Major Recommendations
The Assessing Department Management Audit has enabled us to look beyond the operations
of the Assessing Department as several other departments are involved.
Major Recommendations:
1)
2)
3)
4)
5)
6)
7)
8)
