Agenda

Master Plan Nashua Fire Rescue, NH

ESC

16. In your opinion, what is the Department's single greatest strength?
The most common response to this question (86) was “manpower.” The staffing level was highly valued

as were the people who make up Nashua Fire Rescue. Most of the respondents felt that they worked with
good people who were both proficient at their jobs and dedicated to the organization.

The next most common response (14) was that Nashua Fire Rescue's strength is its aggressive firefighting
capability.

Master Plan Nashua Fire Rescue, NH

13. If you could change only one thing about the work environment at Nashua Fire
Rescue, what would it be?
= The most common response (29) to this question was morale. Specific repeated comments included

requests for more brotherhood and less negativity among the members.
= The next most common responses (16) were to improve accountability throughout the Department.

= Other common requests included single station dispatching (9) and improved communication (6).

Master Plan Nashua Fire Rescue, NH

11. On a scale of 1 to 10, where 1 is poor and 10 is excellent, how would you rate the
following internal services and processes provided by the Department?

Figure 112. Internal Survey Question 11 Results

Equipment and Apparatus Maintenance
Facility Maintenance

Firefighter Benefits

Firefighter Relations

Safety Programs

Dispatch/Communications

Organizational Planning

Administrative Support 3.24
Wellness/Fitness Program se
0 2 4 6 8 10

Master Plan Nashua Fire Rescue, NH

9. How proud are you fo tell other people that you are a member of Nashua Fire Rescue?

Figure 110. Internal Survey Question 9 Results

No Opinion
3%

Not Proud
abs

Somewhat Proud Very Proud
32% Ero

10. On a scale of 1 to 10, where 1 is poor and 10 is excellent, how would you rate the
following external services and programs provided to the public by the Department?

Figure 111. Internal Survey Question 10 Results

Fire Suppression

Emergency Medical Services

Master Plan

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a

7.

8.

Nashua Fire Rescue, NH

What suggestions do you have for improving firefighter morale at the department?
The most common response (45) to this question suggested changes in the way the fire department

Master Plan Nashua Fire Rescue, NH

3. If you could change one thing about the department's training program, what would it

be?

= 59 of the requests included a formally established and organized program, hands-on scenarios
including use of the training facility, and more consistency to assure that everyone is being trained
uniformly.

= 25 of the responses to this question requested Officer Development. Specific topics included Human
Resources, Personnel Management, Mayday Management, and Professional Ethics.

Master Plan Nashua Fire Rescue, NH

Appendix A: Internal Customer Assessment

Asummary of the most common comments has been listed for each question. Nashua Fire Rescue has been
provided with a complete copy of all responses.

1. Please identify your total number of years of service at Nashua Fire Rescue:

Figure 106. Internal Survey Question 2 Results

20+ years
hee

10-20 years

LO

6-10 years
21%

2. Which one of the following best describes your current position?

Master Plan Nashua Fire Rescue, NH

Section VII. Conclusion

The ESCI project team began collecting information about Nashua Fire Rescue in December 2019. The team
members recognize that this report contains a large amount of information, and ESCI would like to thank
Nashua Fire Rescue and City of Nashua officials for their efforts in bringing this project to fruition.

Master Plan

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Nashua Fire Rescue, NH

Figure 105: Station Optimization with Three Additional Locations

\%,

Senter
arm Estates

2019 Incident Locations
Incidents within 4 Minute

I conservation Travel:

ig lie . 4 83.6%

Northwest

@® — Fire Station

Selected Location

. Linear Path from i

ff Selected Location to Incident ed fi : ‘

4 Sa
eS Nashua Boundary } : p eZ ==:
[1 sFire Districts : =

Master Plan

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Nashua Fire Rescue, NH

Figure 104: Baseline Performance for Current Fire Stations