Agenda

alight

Premium Support Package

Your Alight team is an extension of your HR department, taking the heavy lifting of benefits administration &
project management, so you can elevate your HR focus. You receive all of the great benefits of our core HR
support PLUS additional support for some of your most important administrative functions, including
management of Qualifying Life Events (QLEs), Evidence of Insurability (EON), and ongoing Dependent

Verification.

eee gQD
C teal

Compliance & Cost

alight

Year-Round Customer Support

Our year-round employee call center provides professional support for all benefit inquires and enrollment
activities (annuat, new hire and life events) that employees may have during the year. This level of customer
support is easily accessible to all benefit-eligible employees via a dedicated, toll-free number, weekday live
answering services, and voice recording of all calls.

« Technical Support: Password resets, navigational
assistance, screen-sharing option

alight

ACA Compliance Management System

Tracking, Reporting and Filing

Our ACA compliance tool provides employers with a thorough recordkeeping and reporting solution at an
affordable cost. The automated solution tracks, determines and documents eligibility status for all employees
using client data from payroll or time-and-attendance plotforms. The system also supports all associated
filing required by the IRS.

Hours and Eligibility Tracking

Integrated Mobile Experience

Personatized mobile app and benefits dashboard with custom alerts allows employees to access up-to-date
information about their employer-provided benefits through a mobile application and centralized benefits
dashboard. Powered by the benefits administration system, the mobile experience also provides employers
with an easy way to send important messages and reminders to employees without getting lost in the daily
email clutter.

alight

Lisa, Your Personalized Intelligent Virtual Assistant

In addition to the portal channel, Alight developed and brought to market an
intelligent virtual assistant, Lisa. Additional information related to our IVA

approach and capabilities follow.

alight

Benefit Administration Technology

Communication - within a few clicks of your mouse...
From your platform, HR users can customize a comprehensive HR communication
portal. Common postings include:

¢ Employee Manuals, SPDs, Claims Forms and Provider Links

« News Bulletins, Newsletters, Event Calendars and Announcements . t
LT
« HR Manuals, Department Directories, HR Contacts, Carrier Contacts and Job
Postings

e Employee Surveys - specific to Job Class, Division or Location

Contents
Benefit Administration Technology

Integrated Mobile Experience

ACA Compliance Management System

Year-Round Customer Support

Premium Support Package

Smart-Choice Accounts

Alight Digital Navigation

Summary and Pricing - Benefits Administration Solution

Assumptions

Oo FF 4 OM WH Ww

10
11
13

Proposal for

Or aYaoy mi NKei-ialure,

Dyelarclanjelcimyalnuraeral

Preparec by

Mikel arerceukclaldiars
M+1.508.686.6567
raalioletsysiesterldrarsee41 Cle] Cel ehecoolan

“Note - headcount does
hot include pre-6S retirees
50 we will want to pull
together actual benefit
eligible and pre 65 reitree
headcount to get closer to
actual numbers.

Additionally Alight offers advanced decision-support tools that are driven by real-time
employee specific data. These tools will provide cost-savings to the both the employee
and the City by modeling claims scenarios and premiums while also educating
employees.