Agenda

Technical Support Overview

September 2013

ASTRO Security Update Service Statement of Wark

3.10 A supported SUS ASTRO release matrix will be kept on the extranet site for
reference.

4.0 The Customer has the following responsibilities:

4.1 Provide Motorola with pre-defined information prior to contract start date
necessary to complete a Customer Support Plan (CSP).

4.2 Submit changes in any information supplied in the Customer Support Plan (CSP)
tc the Customer Support Manager (CSM).

4.3 Provide means for accessing pre-tested files (Access to the extranet website).

oe | MOTOROLA ASTRO Security Update Service Statement of Wort

2.0 Scope

Security Update Service supports the currently shipping Motorola ASTRO System Release
(SR) and strives to support 5 releases prior. Motorola reserves the right to adjust which
releases are supporied as business conditions dictate. Contact your Customer Service
Manager for the latest supported releases.

SUS is available for any L or M core system in a supported release. SUS is also available for
K cores but only for Windows PC’s such as MCC 7500 consoles.

ASTRO Security Update Service Statement of Work

FMIOTOROLA

Security Update Service Overview

To verify compatibility with your ASTRO system, Motorola's Security Update Service (SUS)
provides pre-tesied 3” party software (SW) security updates.

This service was formerly called Pre-tested Software Subscription (PTSS). Additionally, SUS
Platinum has been eliminated. The additional SUS Platinum features have been merged into
this one SUS offering.

sat) MOTOROLA ASTRO Security Update Service Statement of Work

Revision History

Change log
‘Version |Date [Author =——“<i«éi‘~™ ‘CS escrripptiorn = SSCS
2.0 10/24/2014 Billy VanCannon Release
2.1 04/15/2015 Michael Palmer Service team updates
2.2 05/26/2015 Michael! Palmer Removed IAVM reference
2.3 2/15/2016 Gedi Jomantas Scope adjustment

““" This document can be combined with other similar Statements of Work to form a
complete Service offering to the Customer. *******

February 2016

17.2. This Agreement and the rights and duties of the parties wili be interpreted in accordance with the laws of the State in
which the Services are performed.

17.3. Failure to exercise any right will not operate as a waiver of that right, power, or privilege.

17.4. Neither party is liable for delays or jack of performance resulting from any causes that are beyond that party's
reasonable control, such as strikes, material shortages, or acts of God.

THIS AGREEMENT OR THE PERFORMANCE OF SERVICES BY MOTOROLA PURSUANT TO THIS AGREEMENT. No
action for contract breach or otherwise relating to the transactions contemplated by this Agreement may be brought more
than one (1) year after the accrual of the cause of action, except for money due upon an open account. This limitation of
liabitity will survive the expiration or termination of this Agreement and applies notwithstanding any contrary provision.

Section 1Z. EXCLUSIVE TERMS AND CONDITIONS

excessive wear and tear; or accident, liquids, power surges, neglect, acts of God or other force majeure events.