Agenda

2.2.1.3 Work with the Customer to validate that all available patches and
antivirus updates have been updated on the customer’s system.

2.2.2 Customer responsibilities

2.2.2.1 Validate system maintenance is current.
2.2.2.2 Validate that all available patches and antivirus updates to their
system have been completed.

2.3. System Upgrade
2.3.1 Motorola responsibilities

2.3.1.1 Perform system infrastructure upgrade in accordance with the
system elements outlined in this SOW.

2.3.2 Customer responsibilities

2.1.1.5 Inform Customer of high speed internet connection
requirements.

2.1.1.6 Assign program management support required to perform the
certified system upgrade.

24107 Assign fieid instaliation labor required to perform the certified
system upgrade.

2.1.1.8 Assign upgrade operations engineering labor required to perform
the certified system upgrade.

1.12 The ASTRO 25 SUA II does not cover all products. Refer to section 2.0 for exclusions and
limitations.

1.6 The following ASTRO 25 certified system release software for the following products are
covered under this ASTRO 25 SUA IT: base stations, site controllers, comparators, routers, LAN
switches, servers, dispatch consoles, logging equipment, network management terminals,
Network Fault Management (“NFM”) products, network security devices such as firewalls and
inirusion detection sensors, and associated peripheral infrastructure software.

SECTION 2

LIFECYCLE STATEMENT OF
WORK

The following Statement of Work - System Upgrade Agreement II (SUA ID has been provided
including; Appendix A - ASTRO 25 Eligible System Release Upgrade Paths, Appendix B - System
Pricing Configuration and Appendix C — Security Update Service (SUS) Statement of Work.

ASTRO 25 System Upgrade Agreement Ii (SUA 1}

1.6 Description of Service and Obligations

incremental Enhancements (Orderabie Features and Bug Fixes) - Ex. A7.17.1 ¥

Factory-certified integration, testing, and supply chain management of new v
software (SW) and hardware (HW) components

Platform HW and SW update in a 2-year period’ 1
Professicnail implementation services to upgrade your live system v

Your ASTRO 25 Land Mobile Radio (LMR) system is an integrated end-to-end solution that delivers
mission-critical land mobile radio services. The foundation of the ASTRO 25 network is an
information technology (IT) based call processing core that incorporates both Motorola and third-
party Original Equipment Manufacturer (OEM) software and hardware components. These
componenis follow typical IT industry lifecycles and eventuaily require replacement due to
obsolescence, As with IT computing platforms and other enterprise business systems, the pace of

SECTION 4

LAND MOBILE RADIO (LMR,

Lifecycle management of your LMR network is critical to keeping it secure, operational, expandable,
and up-to-date. Throughout the lifecycle of your LMR network maintenance and sustainment
activities will be required. (Refer to the diagram below.)

TABLE OF CONTENTS

Section 1

LIFECYCL

FIRM OFFER

© MOTOROLA

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("Motorola") and is submitted with the restriction that itis io be used for evaluation purposes only. To the fullest extent allowed by applicable law, the
Information is not to be disclosed publicly or In any manner fo anyone other than those required to evaluate the Information without the express written
permission of Motorola