Finance Committee - Agenda - 1/6/2021 - P109

4. Spanish calls are handled in house and PDA can utilize a 3" party translation service

for live translation at no additional cost.

5. PDA offers a performance guarantee of a maximum 5% of their fee (net of printing
and postage costs). In addition, PDA guarantees a 3:1 return on investment for the city
and will forfeit 10% of the audit fee (net of postage and printing) if the ROt is not
achieved.

The audit will commence with planning, customization and data acquisition the second

week of January and will conclude prior to annual enrollment preparation in April.

We respectfully ask the Finance committee to approve the contract with Health
Decisions — Part D Advisors in the amount of $33,000.

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