2) Tier 2: After Tier 1 is exhausted, MCAT to dispatch technician to site
6am to 6pm Monday to Friday Response time 2 hours
6pm to 6am Monday to Friday Response time 4 hours
Saturday and Sunday Response time 4 hours
At the beginning of each contract year, MCAT shall meet with Customer to
plan a schedule of maintenance work under this Agreement (the
“Maintenance Schedule"). Where reasonable and where such delay will not
harm the Maintained Equipment or adversely impact the parties’ obligations
under this Agreement, each party will make reasonable accommodation to the
other where a change in the Maintenance Schedule is requested.
MCAT shall advise customer when MCAT will be performing any services
requiring access to the PGE. MCAT or its subcontractor(s) shall give at least 7
days’ prior notice to Customer of its intent to perform scheduled
maintenance at the Site, such notice to be given during regular business
hours ona business day. It is agreed that this notice is not required for
“unscheduled” events.
6. COMMUNICATION
At the beginning of each contract year, MCAT shall prepare a communications
plan with Customer that outlines contact information for primary MCAT
personnel or subcontractor(s) who will have responsibility for this
Agreement, listed in order of contact.
MCAT shall prepare a quarterly report and meet with Customer to discuss any
issues in the past quarter, including but not limited to:
1) Any unscheduled shutdowns, root cause and preventive actions
2) Current annual and quarterly % availability
3) Upcoming quarterly maintenance events
4) Scheduled Customer shutdowns
7. PAYMENT TERMS
MCAT shall submit manthly requests for payment for services performed under this
agreement in accordance with the values stated in the Agreement. Such requests shall be
supported by such data substantiating the right to payment as the City of Nashua may
reasonably require. MCAT requests for payment for services performed shall be submitted
as follows:
