fees THE CITY OF NASHUA “The Gate City"
Administrative Services Division
Date: September 22, 2021
To: Mayor Donchess
Board of Aldermen
From: Kimberly Kleiner, Administrative Services Director
Subject: Staffing — City Hall
Recently, the Board of Aldermen may have been made aware of some staff departures in the Assessing
Department. The board has also received a communication stating several untruths as to why these employees
have left the city.
At full staffing the Department held a Chief Assessor, 2 Commercial Assessors, 2 Residential Assessors, a CSR
Supervisor, a Department Coordinator, and 2 CSR staff. Currently, we have a Chief Assessor, 2 Commercial
Assessors and one CSR staff member. The city is actively recruiting for all of the open positions.
The professional and knowledgeable staff within the Assessing Department has provided our residents with
exceptional customer service for many years. It is with great disappointment and loss that employees have
chosen to leave the City. | would be remiss in my duty if I failed to communicate the issues which have been
shared with me as the Director regarding their departure.
Undergoing an improvement plan, software upgrade, policy review, and revaluation is difficult work but the
staff remained determined to the goals and objectives set forth by the City. They remained resolved with this
commitment through the most challenging of times. The difficulty arose with the constant, unsubstantiated
criticisms raised by a select group of individuals. Employees have been accused of untruths, followed outside
of the workplace, faced questions on their character, supplied thousands of documents thru RTK requests and
had misinformation shared within public comment, the newspapers and social media.
There was never a mention of displeasure with salary or benefits as a reason for the recent departures. The
events over the past two years caused by a select few were stated as an unfortunate cause for leaving a position
they otherwise enjoyed.
Public employees are often motivated in their work by a desire to serve the residents of the community, these
employees held that desire. To allow the departure of these employees to be labeled as anything other than the
reasons shared by them would be a greater injustice.
We, as a City, owe our dedicated employees our support and respect as they carry out their duties and contribute
to the success of our community. Together, we all create the culture and environment which contributes to the
success of our employees.
