The Provider will make every effort to process completed applications expeditiously
but the processing may take up to 10 business days.
It is the Provider's responsibility to enter the Qualified Rider information from the
application into the system for the scheduling of services.
The Provider reserves the right at its sole discretion to refuse or suspend
transportation to any Qualified Rider or person.
The Provider shall be responsible for safe transportation of Qualified Riders.
Qualified Riders will be provided curb-to-curb service as required by the American
with Disabilities Act (“ADA”).
I. Qualified Riders who require door-to-door service shall be provided
door-to-door service, however, they must specify when booking their trip
that they will need the additional service/help to and from the vehicle.
If. The driver CANNOT do the following:
a. Help with excessive packages (2 bag limit, no large packages).
b. Go beyond the doorway into a building to assist Qualified
Riders.
c. For lengthy periods of time, leave their vehicles unattended.
d. Lose the ability to keep their vehicles under visual observation.
e. Take action that would clearly be unsafe.
The Provider shall provide reasonable financial and operational data to the Town
with respect to all transportation services subject to this Agreement, as requested
from time to time.
. In performing hereunder, the Provider shall comply with all applicable laws,
ordinances, regulations and codes of the federal, state and local governments.
I. Interruption of Service/Non-Performance: The Provider shall not be in default of any
provisions of this Agreement for failure to perform where such failure is due to
strikes, walk-outs, civil insurrections or disorders, order of civil authorities, shortages
of motor fuel or equipment, significant funding reductions, acts of God, or for any
other cause or causes beyond the control of the Provider.
RESERVATIONS
Reservations must be made two (2) business days in advance by the Qualified Rider and
can be made Monday through Friday, from 8 AM to 5PM. Requests must be submitted
by end of business on Thursday for rides scheduled on the following Monday. Business
days do not include weekends or Holidays.
Disabled riders receive top priority in scheduling. Senior citizens receive the next
priority in scheduling. When scheduling conflicts arise, The Provider will work to ensure
rides are prioritized by those living with a disability and then senior citizens over rides
reserved by non-senior, non-disabled citizens. The Hudson van cannot be back to
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