13.
1)
2)
3)
4)
5)
1)
2)
INSURANCE REQUIREMENTS
Throughout the term of the Agreement (including any renewal thereof and
whether MCAT is providing operations and/or maintenance services), MCAT
shall obtain and maintain at its own expense, including the cost of any
applicable deductible, the following policies of insurance:
11 ESCALATION
Pricing under this Agreement shall be escalated in accordance with this Section 11.
Contract will be increased annually by 2% to be applied to the operational hour
rate of the Agreement on a cumulative annual basis January 15 of each contractual
year. For current service rate sheet, see Contract Pricing attached as Exhibit D.
12. FORCE MAJEURE
Upon termination, any dispute that has already been referred to arbitration
shall continue in the arbitration process regardless of the termination.
9. WARRANTY
Electronically via email to VendorAPInvoices@NashuaNH.gov
OR
Paper Copies via US Mail to:
City of Nashua, City Hall
Accounts Payable
229 Main Street
Nashua, NH 03060
Please do net submit invoices both electronically and paper copy.
. Customer to make best efforts to pay invoices within 30 days. Any late payment
will not result in additional fees.
2) Tier 2: After Tier 1 is exhausted, MCAT to dispatch technician to site
6am to 6pm Monday to Friday Response time 2 hours
6pm to 6am Monday to Friday Response time 4 hours
Saturday and Sunday Response time 4 hours
Customer shall operate the Maintained Equipment in accordance with the
Manufacturer's Maintenance Manuals and under the software provided by
MCAT. Any additional cost of repairs or maintenance required because of
misuse, alteration or interference with the Maintained Equipment by any
party other than MCAT or MCAT’s subcontractor(s) shall be the responsibility
of Customer,
Customer shal! follow Failure Execution Plan, attached as Exhibit F, upona
PGE fault alarm.
MCAT shall assign a dedicated project manager who will:
1) Coordinate all scheduled/ unscheduled maintenance activities in
relationship to the PGE.
2) Be the point person for the Customer to help achieve and attain continued
efficient and reliable operation of the PGE.
3) Maintain on-site emergency local stock levels of emergency spare parts
inventory.
4) Diagnose and advise on any emissions related items regarding the PGE.
MCAT shall assign senior level generator service technicians to support this
Agreement.
Response Time- Time MCAT is responsible to address and respond to
unscheduled issues
Run time per year- The calculated hours from the start of the contractual
year to the end of the contractual year using the hour meter
Scheduled Maintenance- a planned maintenance event required for the PGE
Plant as recommended in Manufacturer's Maintenance Manuals attached as
Exhibit G or as directed by MCAT.
Site - Customer's facility at which PGE is located, as specified in the Scope of
Work
Total hours ina year- 8,760 hours
1. EXHIBITS
Scope of Work
Warranty, Extended Service Coverage (if purchased by Customer)
Published Service Rates
Contract Pricing
Avanlability Calculation
Failure Execution Plan
Manufacturer’s Maintenance Manuals
2. DEFINITIONS
om man
Agreement - this Long-Term Service Agreement, including all Exhibits, as
may be amended from time to time.
Availability- Time when PGE is available for operation, represented in %
availability. See Availability Calculation attached as Exhibit E.
TABLE OF CONTENTS
SECTION 1 EXHIBITS
SECTION 2 DEFINITIONS
SECTION 3 MCAT RESPONSIBILITIES
SECTION 4 C ER RESPO IE
SECTION 5 PEFORMANCE OF SERVICE\RESPON
SECTION 6 COMMUNICATION
SECTION 7 PAYMENT TERMS
SECTION 8 TERM AND TERMINATION
SECTION 9 WARRANTY
SECTION 10 § NTRACTING AND PERSONNEL
SECTION 11 ESCALATION
SECTION 12 FORCE MAJEURE
SECTION 13 SUR NTS
SECTION 14 INDEMNITY
SECTION 15 DISPUTE R TION
SECTION 16 MISCELLANEOUS
