Conclusions and Major Recommendations
The Assessing Department Management Audit has enabled us to look beyond the operations
of the Assessing Department as several other departments are involved.
Major Recommendations:
1)
2)
3)
4)
5)
6)
7)
8)
Re-establish the Administrative Services Director position reporting to the Mayor
which will more effectively align internal serving functions within the city, including
but not limited to, Assessing, GIS and Information Technology operations under one
directorship.
Eliminate the Chief Assessor position — the Administrative Services Director will direct
the operations of the Assessing Department and working with the Chief Financial
Officer will be charged with a) observing the current operating state and b) creating
and implementing an efficiency/improvement plan.
More effectively use the AssessPro software to conduct assessing business to include
such items such as exemptions/credits and tax abatement processing. Consultation
and technical assistance by Patriot Properties may be needed.
Create and/or update internal policies and procedures to reflect the current state of
operations. Review functions within the department and update job descriptions as
appropriate.
Implement a new mileage reimbursement policy and related procedures for all
employees who use their personal vehicle for City business.
Develop integrated internal training programs for assessing and administrative staff.
Conduct orientation and informational workshops with the Board of Assessors.
Reduce reliance on the City’s legacy ADMINS software applications.
Invest in a full measure & list project over the next few years to update the property
record data. This project will be completed in time to perform the next state
mandated Revaluation.
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