Maintains taxpayer name and address chances in applicable software database, currently
AccessPro
Processes new Blind Exemption, Veteran's Credit, Elderly Exemption, and Handicapped
Exemption
Application and verify current recipients are qualified for exemption/credits.
Analyzes financial data submitted to determine eligibility of the applicant.
Sends written correspondence to notify taxpayers regarding new approval and denial of
exemption or credit.
Sends written correspondence to notify taxpayers of removal of exemption or credit due
to new ownership or chance in status of the exemption/credit recipient Inputs data from
exemption applications into applicable database(s) for exemption to be reflected on property
tax bill.
Audits and maintains tax exemption and credit files Maintains MS Excel spreadsheet for
exemption/Credit approval, denials, additions, and removals for the tax year.
Provides support to the Appraisers including researching information at the Registry of Deeds,
Department of Building Safety, the Planning Department, Legal Department, and by
communicating with other cities and towns maintains assessing department files.
Customer Service:
Provides personal and/or telephone assistance to taxpayers in resolving changes and/or
concerns associated with the City of Nashua Exemption/Credit Programs
Provides information to taxpayers regarding NH State Statutes
Assists taxpayers in initiating applications/changes associated with exemptions/veterans credit
program
Processes requests for copies of assessing documents and maps
Participates in researching and resolving issues regarding the day-to-day operations of the
Assessing Department
Department Coordinator/Customer Service Representative (CSR), Assessing
Position is responsible for the accounting functions of the Assessing Department. Reviews and balances
daily value status reports. Administers the Board of Assessors meetings. Records, tracks, and processes
requests for abatement. Responsible for processing payroll and personnel changes and purchasing
requests. Forecasts, prepares, and administers the budget. Addresses customer inquiries and/or
taxpayer concerns Resolves issues regarding the day-to-day operation of the department. Position is
also cross trained for processing of deed transfers, initiating correspondence to taxpayers, processing
plans, quality control of deed transfers, processing, maintaining and auditing exemption files, data
entry of prescribed information utilized in assessment applications, providing assistance to taxpayers in
person and via telephone.
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