Assists in preparation of proper forms for filing of taxpayer exemptions.
Assessing Admin Specialist Il/CSR
Responsible for providing the leadership, knowledge, supervisory abilities, and skills necessary to
oversee the data management and administrative functions of the Assessing Department and to
oversee and maintain a highly professional customer support function both over the counter and over
the telephone.
Assessing Department Data Management and Administration:
Supervises, prioritizes and delegates assessing administrative workload
Acts on and resolves administrative staff concerns/problems
Evaluates performance of Data Management/Administrative Team and writes appraisal reviews
Administers the requests and production of special reports regarding assessing system data
Produces generic City database and sales reports
Writes administrative procedures and maintains departmental procedures manual
Acts as liaison with IT Division regarding enhancements to the assessing computerized system
Supervises continued auditing of the exemption program
Supervises the processing and tracking of abatements
Supervises the administration of the yearly assessing update program
Assists in resolving budget preparation concerns
Reviews/approves weekly department payroll
Approves requests for purchase and maintenance of equipment
Supervises preparation of sales assessment sheets for Department of Revenue Administration
Participates in meetings with other departments to resolve inter-department issues
Resolves issues regarding the day to day administrative operations of the Assessing
Department
Coordinates the training and cross-training of the Administrative staff
e Customer Service/Support
Maintains a consistently high level of customer support at the service counter and on
the telephone through coordination of office coverage.
Provides personal and/or telephone assistance to taxpayers in resolving changes and/or
concerns associated with the City of Nashua Assessing Department programs
Provides information to taxpayers regarding State Statutes
