Special Bd. of Aldermen — 06-25-2019 Page 7
Mr. Briggs | can’t speak on that at this time, no.
Ms. Chizmas
We have not reached out to the PD but | can certainly do that. We did that in advance of the Bike Share. | just
found out that the scooters could be launched as soon as tomorrow so I’ve got to accelerate my schedule to
speaking with them. But | do have a contact at the PD that we worked with for the Bike Share and will do the
same outreach effort.
Alderman Dowd
My other concern as it is to some degree on bicycles, actually | just thought of another question too, but on Main
Street where the cars are parked and they pull out of the parking space and they are looking for a car, they may
not see a scooter if it’s close. I’m afraid sometimes they won't see a bicycle, I’m just concerned, where do they
ride on Main Street. Side streets is probably not as big of an issue, they can ride in the bike lanes and all that.
But that would be one concern on Main Street, because it’s difficult to even see cars coming sometimes. The
other thing is, are these allowed to be parked on the sidewalk or do they have to be parked in the street. If they
are parked in the street do they park in a parking space?
Mr. Briggs They are encouraged to park on the sidewalk out of the right-of-way in the same area that the bikes
have to.
Alderman O’Brien
Thank you, | have two questions one is follow up to Alderman Caron’s statement which is legitimate. Some of
these could be left at people’s houses, | know the bike and this probably is the same communicates, how it
communicates, satellites, if it is in a zone that isn’t really high usage, somebody goes and picks it up. But in the
case that Alderman Caron brings up, if the device is left and the bike or scooter is left at a place where it is
unwanted, is there a number and is it on the City Web Site that the citizen can call and what would be the time
frame to have it removed? And then the second question, you can answer it all at once, is the scooters at a
wrong angle, but the lights stay on 24/7 and it is a rear light that the people can see the device?
Mr. Briggs To get to your first question, there is a number that | believe the City Web Site links to our Customer
Service that has both a phone number and an on-line form that you can submit. In which case our response
time to those is we aim for like during business hours, within 2 hours. Outside of business hours, then within 2
hours of the next business day. To address the concern, our phone number is also physically on the device
itself. That being said, one of the tactics that we have been using here with the bicycles when we do get a
report of someone that parked it inappropriately, we will reach out to that specific user. Early on in the program,
especially with scooters, we will issue warnings and just try to educate, this is inappropriate and here’s why. But
afterwards we will assess fees for improper parking behavior.
For the lights, both the front and rear light will be on while the scooter is unlocked and able to be moved. Once
you disable the scooter and lock it the lights turn off.
