Special Bd. of Aldermen — 09/24//2019 Page 2
Ms. Kleiner
So if they’d stand: Louise Brown, the Administrative Supervisor; Greg Turgiss, Commercial Assessor; Amanda
Mazerolle, Administrative; Lynn Cameron, Administrative Specialist; Mike Mandle, Residential Assessor, Doug
Dame, Commercial Assessor; Gary Turgiss, Residential Assessor. We also have the three members of the
Board of Assessors with us, Mr. Paul Bergeron, Mr. Bob Earley and Mr. Dan Hansberry, who is currently serving
as Chair.
President Wilshire
Thank you very much, that was nice to meet everyone.
Ms. Kleiner
So without the staff, this would not be possible. So this is their accomplishments and | thank them for putting up
with me every day. So this staffing level has remained the same since April, except we have had Karina Ochoa
join the Administrative Services Office. She is the Administrative Assistant within my office. She not only
provides support to me, but she also provides support to the Department. This summer, we also had a junior
form Nashua Senior High School, Alexandra Pickett. She was part of the Mayor’s Internship Program and she
also assisted the Department. You all know Pam Andruskevich, our GIS Technician, who plays a very
important role in the maintaining of property data through Pictometry and GIS Mapping. Pam has joined us here
this evening as well.
As you know, a few weeks ago we presented a plan here to PEDC on all the important changes that are
happening within GIS. Upon passing of Legislation before you, Assessing will hire a temporary Assessor for 3
to 6 months, part-time, up to $20,000.00. We hope for your consideration in that Legislation this evening; that is
very important to us.
You saw this back in April, this was our Assessing Improvement Mind Map. This laid out for us the areas that
we believed we would touch upon within the Improvement Plan. So | wanted to bring that back because you will
see a number of these areas discussed as we discuss the progress that has been made so far. So we put the
progress into 5 key areas of improvement: Transparency, Customer Service, Efficiency & Data Collection,
Procedures & Communication, Property Data Accuracy and Software Program Applications. There is a
difference which we will explain later on between Property Data Accuracy and the Data Collection piece.
So Transparency within the Department: in case you haven't noticed, our entire Web Site Page has been re-
designed for easier navigation. The popular links button which is a button right at the top in a row of blue
buttons provides additional tools and information added. The Residential Assessment Information Guide that
was provided by KRT, the Understanding NH Property Taxes, Explanation of Your Tax Bill, Understanding of
your Property Card. So we have tried to make information readily available to tax payers to help them
understand the process. We have also provided on-line access to your property card.
This will be updated once a year; the card represents your December Tax Bill. This is the Property Tax Card
that we see within the Assessing Office; this is not the Web Prop Data that you used to see prior. If you want a
current, live property card, for some reason you think changes have been made from the web site you can e-
mail and we will e-mail back a property record card to you with instructions on how to read it.
