Special Bd. of Aldermen — 02/27/2017 Page 2
make a quick stop, you can stop the bike, kind of lock it, but continue to rent it and then get it when you come
out so no one will take the bike while you are inside.
In any event, it has been a really fun project to work on, it has been fun to see all of the companies and get to
know VeoRide. Right now Boston is about to enter into a multi-municipality, a dozen or so municipalities
project like this. But we will be the first in New Hampshire, the first City, | think there are 25 bikes up in
Henniker but we will the first City in New Hampshire to adopt this program which we think we can get off the
ground by June 2™".
To give you all of the details is, who is going to next? Sarah Marchant, Community Developer is going to kind
of get into more of the details.
Sarah Marchant
Thank you so much. Just real quickly, this is intended as a first mile/last mile project to really help coordinate
with our transit system and to allow for travel downtown and in the main region. This has been a partnership
with the Department of Public Works and Economic Development as well as the Transit System. So we are
really excited to bring Candice up and let her give you the actual intro on the product.
Candice Xie
Thank you Mayor and Sarah for the warm introduction and good evening Board of Aldermen. It is my pleasure
to be here to present VeoRide Bike Share Program here. My name is Candice Xie, | am VP of Business
Development and one of the co-founders of the company. On behalf of the company, please allow me to
introduce the One Stop Bike Share Solution to the City of Nashua.
The main part of the presentation is around 15 minutes and after the presentation we will do a demonstration
around 5 minutes. After that we would welcome any questions, just raise your hand, we are here to take all of
those. So without further ado, let’s get started.
VeoRide is a dockless, bike share program which contains high quality, adaptable technology. We present
one stop bike share solutions for our partner. We then provide adaptable technologies including software,
hardware and bike type because we handle everything in-house from designing, engineering and then
development. To rent a VeoRide bike is really simple, all you need to do is to download the app and then scan
to unlock on the handlebars and then on the lock, you are good to go. The whole process takes less than 3
seconds. We also developed new different new features to meet our rider’s needs. Before you ride the bike,
you can reserve it. Sometimes a reservation is not enough because like the Mayor said, when you want to run
to the grocery shop or coffee shop you want to do a short stop and you are afraid that your bike may be taken
when you come out. So we have the hold feature which ensures that you have a nice ride home as well.
In the app you can see all the trip summary including all the costs and miles you have ridden and calories
burned in the app. And we also encourage two-way communications between us and our riders. So riders can
submit their concerns, issues or any problems or feedback about the bike through the app and our general
manager here will address any issues that arise. We also can communicate with the riders by sending out
notifications, for example — tomorrow will be snowing pretty heavily, please ride safely, so notes like that
through the in-box.
The next thing is identification and fun feature from VeoRide, it is called Lucky Bike. When the bike has been
idled more than 48 hours, the bike will automatically become Lucky Bike. It’s like Pokémon, which is pretty
popular among our riders. When you find a Lucky Bike and you ride to a designated Lucky Area, you can get
two free riding coupons. So this identification system helps us to increase the rider engagement and also
helps us to do the redistribution of the bike. And with this feature potentially we can collaborate with the local
