Creative Bus Sales
« Howdol get parts for Warranty repairs performed at my own facility?
o Please contact warranty@creativebussales.com and your warranty administrator
will acquire the authorizations needed and arrange for parts to be shipped to your
location at no charge. However, it is imperative that all defective parts be kept
until up to 90 days after repair has been completed or otherwise notified.
Neglecting to do so can result in claim denial.
¢ Does Warranty cover the cost of transporting the bus to and from authorized
Warranty repair centers?
o No, you are responsible for the cost of transporting the bus to and from the
authorized Warranty service center.
¢ Istowing covered under Warranty?
© Ifthe failure is OEM related (engine, transmission, check engine light, etc.) the
tow will be covered under warranty through Ford, Chevy or Dodge roadside.
Again, the tow must be set up through the perspective roadside customer service
line. If you need OEM roadside assistance please reach out to
warranty@creativebussales.com and a warranty administrator can assist.
Ford roadside: 1-800-241-3673
Chevy roadside: 1-888-899-1327
Freightliner: 1-800-367-6372
International: 1-800-336-4500
o Ifthe failure is related to the aftermarket body side of the bus towing is not
covered.
¢ What dol do when! have problems with the bus while under Warranty but cannot
get it in for repairs right away?
o Ifyou have a warranty concern that you are unable to address at the time please
contact warranty@creativebussales.com so we can document the complaint with
the manufacturer.
e How long does it take to receive credit for my Warranty claims?
o We want to expedite the processing of your Warranty claims. We are committed
to crediting you within thirty days after receipt of all the paperwork and failed
parts.
Note: It is extremely important to file your Warranty claim within 30 days of the repair, or
your claim could be subject to disapproval.
Creative Bus Sales 888.633.8380 CreativeBusSales.com
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