Creative Bus Sales
e lf you are near a Creative Bus Sales location, we invite you to come and visit us for all
warranty repairs. We do realize that you may not be close to any of our service
locations. If that is that case our warranty team will assist in locating a repair facility that
can complete the needed warranty repairs. After determining where the repairs will be
completed a repair estimate must be provided to the Creative warranty team. No repairs
are authorized to be completed for warranty purposes until the warranty team has
approved the estimate provided.
Below you will find a list of FAQs regarding the warranty process. If there are still questions,
please do not hesitate to reach out to warranty@creativebussales.com and someone will
respond promptly.
¢ How long does it take for someone to respond after | contact
warranty @creativebussales.com?
© Our targeted response time is within 24 hours however, we strive to achieve a
quicker response time when possible.
« Where canl go for Warranty service?
o Depending on the vehicle concern, your Warranty Administrator will discuss with
you the best way to get your bus repaired. Ve invite you to come into any of our
Creative Bus Sales service locations for any repair issues. If you are not close to
one of our facilities, please contact warranty@creativebussales.com and our
team will be happy to assist you in locating a manufacturer authorized warranty
repair facility near your area.
o Ifthe issue you are experiencing is OEM (Ford, Chevy, Dodge, Freightliner,
International) related such as engine, transmission or a check engine light, the
bus must be taken to the appropriate manufacturer dealership in your area.
Creative Bus Sales is not authorized to complete warranty repairs on any OEM
related failure. Your warranty team can also assist in locating an OEM dealership
that can service your vehicle. VWe can always be reached at
warranty@creativebussales.com.
e What procedure dol follow when Warranty repairs are made at my own facility?
o Warranty repairs should not be performed without contacting
warranty@creativebussales.com for prior authorization. Once Creative is
contacted we will acquire authorization from the manufacturer and provide you
with a claim number so you can receive a credit/payment for the warranty repairs
that you performed. Failure to get prior authorization before repairs are
completed may result in claim denial.
Creative Bus Sales 888.633.8380 CreativeBusSales.com
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