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Standard Operating Procedure for:
A.4 IDDE: Citizen Call-in Inspections
Purpose of SOP: | To collect appropriate information from a citizen reporting a potential illicit discharge to
increase the chances of identifying and removing its source.
Always:
@ Use the Incident Tracking Sheet to collect the appropriate information.
@ Promptly investigate reported incidents.
@ Document any further action taken.
Whenever Possible:
@ Train Dispatch Personnel in the use and importance of the Incident Tracking Sheet.
@ Document and review incidents reported by citizens on an annual basis to look for
patterns of illicit discharges and to evaluate the call-in inspection program.
Never:
@ Never enter private property without permission.
@ Never put yourself in danger.
Hic it Discharge Detection and Himination Plan 47
