City of Nashua, NH
Citywide Communications Division
Wireless Communications
June 11, 2021
To: Kelly Parkinson, Purchasing Manager
From: William Mansfield, Radio Systems Manager
RE: Motorola Service & System Upgrade Agreements
Dear Ms Parkinson,
Attached please find copies of the Motorola Service Agreement and the System Upgrade Agreement
(SUA II), totaling $243,356.37. These Contracts have been reviewed and approved by Legal.
System Upgrade Agreement li
The City of Nashua’s radio system is scheduled to be upgraded on a biennial schedule to keep current
with hardware, software and security features to avoid any catastrophic failures. Due to the ever
changing technologies and the never ending security concerns in the cyber world, it is imperative that
the City continue the biennial upgrades to reduce our risk of a system failure. This will be the first
payment of a two year SUA Ii. This year’s installment is $205,776.19. The upgrade has been scheduled
for April 2023.
Along with the System Upgrade Agreement the Communication Division is also requesting to purchase
the following additional services to assist with maintaining the system.
Remote Security Upgrade Services $21,181.12
This service provides the City with the software necessary to upgrade our system security on a weekly
basis. The City receives notification of an upgrade being available, the upgrade is received and then the
upgrade is installed into the necessary equipment by our employees.
ASTRO Technical Support $8,282.41
This service allows the Citywide Communications Staff to contact Motorola Sclutions experts in Elgin, IL
to assist us in troubleshooting issues or problems with the radio system.
Preventive Maintenance $8,116.66
This service provides a Motorola System Technologist and the Local Radic Shop, Two Way
Communications, to respond to the City on an annual basis and perform Preventive Maintenance on the
system. The City’s Communications Division does not have the equipment necessary to perform this
function. The cost of this equipment would be too costly for the City to acquire and would require a
substantial amount of additional training to be able to perform. It is more cost effective to have the
personnel with the equipment and training to perform this function.
