materials and/or equipment required to maintain/repair the covered Equipment for issues not covered by the Warranty set forth herein. Customer shall pay for such labor and/or materials
for such work at Johnson Controls’ then applicable rates. Essential Maintenance will be furnished during Johnson Controls’ “Normal Working Hours” (between 8:00 A.M. and 4:30 P.M.
Monday through Friday, except holidays). Essential Maintenance performed outside of these hours is subject to additional charges.
A4. Testing/Inspections Service (“T/l’}. Intentionally left blank - Services have not been purchased.
A5.Investigator Response Service. Intentionally left blank - Services have not been purchased.
A&. Select View Managed Video Services/Interactive Video Monitoring Services. Intentionally left blank - Services have not been purchased.
A.6.1 Video/Audio Alarm Verification Service/Video Verification. Intentionally left blank - Services have not been purchased.
A&.2.Video Guard Tour. Intentionally left blank - Services have not been purchased.
A&.3.Video Escort. Intentionally left blank - Services have not been purchased.
A&.4Nideo Assist. Intentionally left blank - Services have not been purchased.
A6.5.Video Audit. Intentionally left blank - Services have not been purchased.
A&.6.Outdoor Interactive Video Monitoring Services. Intentionally left blank - Services have not been purchased.
A&.7. Managed Video Portal. Intentionally left blank - Services have not been purchased.
A6.8.Unattended Delivery — Alarm Based Video Monitoring. Intentionally left blank - Services have not been purchased.
A&6.9.Unattended Delivery — Live Video Monitoring of Process - Intentionally left blank - Services have not been purchased.
AQ. Vision/Vision with Auditing. Intentionally left blank - Service is no longer offered.
A.10. Hosted Access. Intentionally left blank - Services have not been purchased.
A.11. Data Hosting/Storage Services. Intentionally left blank - Services have not been purchased.
A.12. Data Hosting/Storage Services Encrypted. Intentionally left blank - Services have not been purchased.
A.13. Mobile Security Management (“MSM’) Services. Intentionally left blank - Services have not been purchased.
A.13. Mobile Security Management (“MSM’) Services. Intentionally left blank - Services have not been purchased.
A.14. Software Support Services - No Upgrades. Intentionally left blank - Services have not been purchased.
A.15. Lynx Network Duress and Emergency Notification System (“Lynx System’). Intentionally left blank — Lynx System/Services have not been purchased.
A.16. RFID Tracking System (“System’). Intentionally left blank - RFID Systems have not been purchased.
A.17. HID SEOS Mobile Credential Service (“Service”). Intentionally left blank - Service has not been purchased.
A.18. Customer For Life Program (“Service”). Intentionally left blank - Service has not been purchased.
A.19. Outdoor Radar Perimeter Protection. Intentionally left blank - System has not been purchased.
A.20. Self-Printing Service. Intentionally left blank - Service has not been purchased.
A.21. Audio Enabled Devices. Intentionally left blank - Equipment has not been purchased.
A.22. Proactive Health Services. Intentionally left blank - Services have not been purchased.
A.23. Automated Notification. Intentionally left blank - Services have not been purchased.
A.24, Remote Technical Services. Intentionally left blank - Services have not been purchased
A.25. Anyvision Devices. Intentionally left blank - Equipment has not been purchased.
A.26. WhosOnLocation Service. Intentionally left blank - Services have not been purchased.
A.27. Vape Detection System. Intentionally left blank - Services have not been purchased.
A.28. Alcatraz Cloud Service. Intentionally left blank - Services have not been purchased.
A.28. Alcatraz Cloud Service. Intentionally left blank - Services have not been purchased.
A.28. Alcatraz Cloud Service. Intentionally left blank - Services have not been purchased.
A.29. CloudVue Service. Intentionally left blank - Services have not been purchased.
A.30. Visual Alarm Verification Service. Intentionally left blank - Services have not been purchased.
A31. Halo Smart Sensor System. Intentionally left blank - System have not been purchased.
A32. Embedded Resource Services. Intentionally left blank - Service have not been purchased.
A33. Additional Services. If any other services, including but not limited to the following, are being furnished under this Agreement, Customer and Johnson Controls will enter into a
separate Rider that will be attached to and incorporated as part of this Agreement: (a) Select Link - Immediate Response Information System (IRIS) (b) Managed Access Control (c)
Electronic Article Surveillance (“EAS’) (d) Guard Response Service (e) Radio Frequency Identification (“RFID”) (f} Training Services (g) Watchman’s Reporting Service.
B. Warranty (90-Day). 1. If the transaction type is “Direct Sale’, any part of the System (as distinguished from the Firmware/Software) installed under this Agreement, including the wiring,
which proves to be defective in material or workmanship within ninety (90) days of the date of completion of the installation (‘Warranty Period’), will be repaired or replaced, at in Johnson
Controls’ option with a new or functionally operative part. Materials required to repair or replace such defective components will be furnished at no charge during the Warranty Period.
Warranty Services will be furnished during Johnson Controls’s “Normal Working Hours” (between 8:00 A.M. and 4:30 P.M. Monday through Friday, except holidays). Warranty Service
performed outside of these hours is subject to additional charges. 2. For “Johnson Controls-Owned’ equipment/systems: (a) the equipment/systems are provided “AS IS” and without
warranty; and (b) Customer is responsible to maintain such equipment/system in good working order.
3. The following “Conditions” are not covered by Warranty: (a) damage or extra service time needed resulting from accidents, acts of God, lightning, strikes, riots, floods, terrorism, acts of
War, alteration, misuse, tampering or abuse, adjustments, repairs or maintenance not performed by Johnson Controls, or from parts, equipment, accessories, attachments or other devices
not furnished by Johnson Controls; (b) Customer's failure to properly follow operating instructions provided by Johnson Controls or OEM; (c) adjustments necessitated by misalignment of
video cameras, improper adjustment of monitor brightness and contrast tuning dials or insufficient light on the area viewed by the camera(s); (d) trouble due to interruption of Internet,
telecommunications, and/or electrical service; (e) battery failure; (f} devices designed to fail in protecting the equipment/system, such as, but not limited to, fuses and circuit breakers; and
e-Form 8880UE01 (07/2021) Page 5 of 9
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