City of Nashua
Application Service Agreement 6 CLEARSKY
August 13, 2021
TABLE OF CONTENTS
1. Statement of Work Contact Details 0.0... cccccccccceececeeeceeecceeeeeeeeeeeeeceeeeeeeeaeaeeceeceeceeaeeceeeeees 5
2. INCPOCUCTION 200... cee cc cee cee ceeeeeeeeeeceeeeeeeeeceeeeeeeeeeeeeeeeeeceeeeeeeaeecaaceceecceececeeeeedeeeeeeeeeeeeeeeaeeqeeqes 5
3. ProJect MAME... .cccccccceeccceeeceeeneeecceeeeceeenaeecceeeececenececceceececeneceeceeeeceeaseceeceeeeceeueececeeeeuenaeees 5
A. Scope DeScription..........cccccecccccceeeeeeeseeeeceeeeneeeseeeeeceeeneesseeneeeeeeneesanensececeneesanenaeeesensesanenaeees 5
4.1 ASA SCOPE 20... eecccce ccc eseeceececeneeeececeneaseeeeecsansueeeecesaususeeesesenseeeeessseseeesesssanesesssssseneeeesenes 5
4.2 CONFIQULrATION SCOPE 20... eeeccccecceeeceeeceeeeenseneesueeaesecceceececeseesceeeeeeeessensesaesseseseeeesesseeeseeneess 6
4.3 INFOF SCOPC..........ceeeeeseessececeececceceeeeceescseeeeeusensaeeaeseseeseeseeeseesceeesessessenseeseseesseeeeeseseeeeseeness 6
5. ASA Methodology and Approach ...........ccccccccessceeeeeeeeceeesseeeceeacecaseeeeeceecaeeeeeeeeeaeeaseeeeeeaaqaes 8
5.1 ClearSky Service Desk Support SOLUTION .......... cc cecceeeeesenseecaeeaececeeceeeeeesseeseeesensenasaeeeas 8
5.2 ClearSky Alert and Escalation Process ...........cccccccccccesseseeeeeeseecaeecececeeceeeceesseeseensestessuanees 9
5.3 RESPONSIDINITIOS 0... eee cecccesseseeenseneesaeeeceecceceeeeesseesceeseeseessenseeaeseceeseeeeeeseeeseeseeeseae 10
5.4 Supplier Personnel Performing the Services .............cccceeseeseeseensncaeeceecececeeeeeeeeeeseeereneeaes 11
5.5 Status REPOSTtS ..........cccecsceseceeecceeeeeeceeccseesueececeseuseseeecsessseeeecsaneseeesesausueeeesessanseeesesssanenees 11
5.6 —§ ACCEPTANCE 2... eee eeececce can eneeeeecceneueeeeeccsansueeeeceseuseseeecensaeeesesssasesesecesausaeeeesessneeeeesesssaneeees 12
6. ASA FEES 00... eee ceccecceceeceeeeeeeeeeaeecaeceeeceeceeeseeeeeeeeeeeeeeeeeeeaeeaeeaeeceaeecceceseeeeeeeaeeeeeeeeeeeeeeeeaeeas 12
G.1 FIXCD FOC. eee eeeeeeenneeceeeeeeecesaeeeeesaeeceseeeecsaaeeeessaaesessaeeeecsaeeeesaaaeesesnseeeesaeeeeseaaeeseeaneee® 12
6.2 Time and Materials Fee 0.0... eeseeceeseeeeecseeeeeenaeeeeesneeeessaeeeesaaaeesesaneeecsaeesessaaeeeeenaeees 12
6.3. Time and Materials Fee 0.0... eeseeeeeeeeeeecsseeeeesaeeeeesneeeessaeesessaaeesesaneeecsaeeeessaaeeesenaeees 12
6.4 = Travel and Expense...........cccccceeseessnsseeaeecececcececescesceseeeeseusenseeeeeeeeeececeeeeseesseeeeneesinsaneaeness 13
7. Scope of work change CONtIOl.........cccccsscceceeccececeeseeeeeceeenseeeceeaeaceneeceeceecaeeeeeeeeeaaaeneeeeeeaaqes 13
8B. Representatives.........ccccccccecscceeceeeeeeecceeeceeeneeeaeeeeeeeeeneesceeeeeceeeneesaeeeeeeeeenessaeeneeeeaenessaaaqaees 14
8.1 — Client Representative ............cccccceecseessssecsneaeeecceceececescesceeseeseessenaeeseeeceeeeeeeeeseesseeseeneeae 14
8.2 Supplier Representative ............cccceceeesssseesscaececceceececeseesceeseeseeusnsaeeeeeeececeeeseeseesseesseneeae 14
9. Additional Terms ........ccccccceccececccccecceccceceeeeeeeeeeeeeeeeeeceeeeaeeaeeaeececeeaeececeeeeeeeeeeeeeeeeeeeeeeeeeaees 14
9.2 ASSUMPTIONS ..........ccceccecaceeeeeeecceeeuseeeeccsansueececesenseseeecsasansueescsanecseeseesansaeeessssanseesessssanesees 14
9.3 — Pricing ASSUIMPTIONS ...........ccccccceeeeeeecceeneeeecececeusesececeneaeececesseeeeeesesansaeeeessssaeeessesssanesess 14
9.4 General ASSUMPTIONS............ccceccceseeseeessnseesaeeeccecceceececeseesceeseeusessenseeseseceecseseeeseeeseeseeneene 14
10. Change Order Process .........ccccccsssesseceecceceeseeeceececceeeceeceecceceeeeeeeceaneeeceseeeaaeeeeeeeeeeqennees 15
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