DESMA
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Engineering, Planning,
Latidecape Architecture
and Environmental Science
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Scope
Item # Description Purpose
Assumptions
3 - OPERATIONS ASSESSMENT
Review the current process for issuing and tracking citations,
3G Citation Process ‘ i z
including collections
Parking Permit Issuance & Review the current process for issuing and managing on- and
3H Management off-street parking permits
Review day-to-day maintenance activities not included in
31 Facility Maintenance condition appraisal scope of work or other scope items (see
Program Evaluation 3C). Primary focus will be on SOPs, processes, procedures,
technique, and equipment.
TT + MISIAReRTIE® Review maintenance activities specific to meters and other on-
3) ae n street equipment such a feasbility of introducing dynamic
Program Evaluation egexcie cae
occupancy monitoring or wayfinding.
Review of how operations, maintenance, and administrative
personnel are trained, scheduled, evaluated, and coached for
performance
3K Staff Training Evaluation
Confidential
1) City to provide current SOPs and historical citation issuance and collections data. 2)
Review will include an inventory of existing citation equipment and back-end systems.
3) Analysis will also include evaluation of intent/objectives of citation issuance. 4)
Review will include benchmarking with comparable/aspirational communities where
feasible. 5) Review will include comparison of industry best practices where
appropriate. 6) Will include recommendations for changes in technology/ processes
where warranted and may include recommendations for other actions to meet stated
intent/objectives.7) Recommendations will include estimates of additional costs, as
appropriate.
1) City to provide current SOPs and historical permit data. 2) Analysis will also include
evaluation of intent/objectives of permit programs. 3) Review will include
benchmarking with comparable/aspirational communities where feasible. 4) Review
will include comparison of industry best practices where appropriate. 5) Will include
recommendations for changes in technology/ processes where warranted and may
include recommendations for other actions to meet stated intent/objectives. 6)
Recommendations will include estimates of additional costs, as appropriate.
1) Review will be specific to off-street parking facility janitorial maintenance program.
2) Review will include maintenance equipment inventory. 3) Review will include
comparison of industry best practices where appropriate. 4) Will include
recommendations for changes in technology/ processes where warranted and may
include recommendations for other actions to meet stated intent/objectives. 5)
Recommendations will include estimates of additional costs, as appropriate.
1) Review will be specific to on-street parking equipment functionality and maintenance
program. 2) Review will include on-street equipment inventory, including wayfinding
signage. 3) Review will include comparison of industry best practices where
appropriate. 4) Will include recommendations for changes in technology/ processes
where warranted and may include recommendations for other actions to meet stated
intent/objectives. 5) Recommendations will include estimates of additional costs, as
appropriate.
1) Review will include comparison of industry best practices where appropriate. 2)
Review will include benchmarking with comparable/aspirational communities where
feasible. 3) Recommendations will include examples of recommended additional
trainings, processes, job descriptions, etc.
2/26/2020
