SmartShopper
Account: CITY OF NASHUA
Program Date: 07/01/19
May 2022 Performance Report
aaa ENgagement Details (Program to Date)
Activation
Registration Shopping
337
Total HH's Activated
84%
Digital Activation
15%
PAT Activation
Sa Metric Definitions
Metric Name
248
Total HH's that Shopped
335
Total HH's Registered
15%
Digital Shopping
33%
Male Shopper
84%
Digital Registration
25%
PAT Shopping
67%
Female Shopper
16%
PAT Registration
Definition
# Incentives Paid
$ Incentives Paid
Activated Households that Shopped
Activated Shopping Rate
Activation Rate
Book of Business Average Savings(prior year)
Claims Savings
Conversion
Gross Savings
Potential Savings
Registration
Savings Per Case
Shop Conversion Rate
Shopping
How many Incentives had the client/account received
How much had the client/account received from Incentives
How many Activated Households had shop activity for incentivized procedures
Total Activated Households that shopped for incentivized procedures/ Total Activated Households
Total Activated Households/T otal Households
Average savings per Incentives paid across Sapphires book of business for comparison purposes
Calculated as Gross Savings amount - Incentive Amount
Member successfully receiving an incentive after shopping
Dollar amount saved by Households choosing to receive care by incentivized providers rather than
higher priced providers (original provider cost minus the cost of the incentivized provider). Sum Of
Incentive Amounts and Claim Savings.
(Incurred Claims-Incentives Paid) * (BoB Average Savings)
First instance of a Member validating or providing an email and/or phone number
Claim Savings/Incentives Paid
Total Activated Households receiving an Incentive / Total Activated Households that Shopped
Total number of phone inquiries and web searches by Households
Disclaimer: This report may include protected health information ("PHI") and Client represents the report recipient is a permitted recipient under state and federal laws and
regulations, including but not limited to HIPAA. In the event such individual is no longer a permitted recipient, Client shall notify Sapphire Digital immediately.
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