Work Order No. 6
support defined disaster recovery. This allows for a return to operation of not greater than 12 hours and recovery
point objective (maximum potential data loss) of not greater than 4 hours.
Special Backups - Whenever significant upgrades or fixes are planned for any server, CSC uses imaging
technology to take a snapshot of the current server. In the event the planned upgrade or fix malfunctions, the
image file can be quickly restored to the server, putting it back to its exact state prior to the changes. This allows
us a quick way to image a server and restore it without having to restore the last full tape, and then apply the
incremental tapes. Additional image snapshots can be scheduled upon 24-hour notice from Customer, including
any special procedures.
8. AWS Requirements
Acceptable Use Policy. CSC may suspend the hosting services immediately upon notice to Customer in the event
CSC reasonably determines that Customer (i) is not in compliance with AWS’ Acceptable Use Policy
(https://aws.amazon.com/aup/); or (ii) Customer’s use of the hosting services (A) poses a security risk to or may
adversely impact the cloud infrastructure or any other client of the cloud service provider, or (B) may subject CSC
or any third party to liability. CSC will use reasonable efforts to restore Customer’s access to the hosting services
once Customer has resolved the problem giving rise to the suspension.
Physical Audits, Security Audits and Inspections. Notwithstanding any provisions in the Work Order, the AWS
environment is not subject to physical audits, security audits and inspections unless the audit is (i) required by
applicable laws/regulations, and (ii) the audit is performed by the regulator.
Rhodes — SR-0020110502 - GDC 8 of 12
