Work Order No. 6
Exhibit A
Hosting Services
1. Overview
CSC will provide server hardware and Software and provide web hosting, server hosting, project management,
monitoring and connection to the World Wide Web. This document outlines responsibilities and ongoing services
provided by CSC in accordance with the Work Order.
2. Generally
CSC will provide Customer access to the Software on a shared CSC supplied server environment in a multi tenant
configuration. A “multi-tenant” configuration refers to the Assure Claims web application server. The database
and reporting servers are shared. Customer will remotely access the server(s) that will be maintained at Amazon
Web Services through a series of web pages and web enabled distributed client graphical user interface reserved
specifically for Customer (the “Website”) on the World Wide Web portion of the Internet.
3. Software Access
The Software shall be accessible by Customer via the World Wide Web through an encrypted SSL connection to
the Internet twenty-four (24) hours a day, seven (7) days a week, except for scheduled maintenance, and except
for any loss or interruption of the hosting services due to causes beyond the control of CSC or not reasonably
foreseeable by CSC, including but not limited to, interruption or failure of telecommunication or digital
transmission links and Internet slow-downs or failure.
Each authorized user will access the Website/application using a separate user ID and password. With respect to
the Website, CSC shall have the sole responsibility for intrusion detection, virus protection and the security of the
environment, including but not limited to, integrity of the Software, the operating systems, communications and
Customer’ data. CSC and Customer shall mutually agree as to the entity responsible for creation, maintenance
and security of user IDs and passwords.
4, License & Proprietary Rights
The Website may contain unique materials relating to Customer’s business and provided to CSC by Customer for
incorporation in the Website, including names, trademarks, images, photographs, illustrations, data, or other
Customer unique text (“Customer Content’). Customer Content shall be considered Customer’s Confidential
Information. All of the Customer Content shall remain the sole and exclusive property of Customer, including,
without limitation, all copyrights, trademarks, patents, trade secrets, and any other proprietary rights. Customer
hereby grants CSC a non-exclusive, royalty-free license during the term of this Work Order, to edit, modify, adapt,
copy, exhibit, display, and otherwise use the Customer Content as necessary solely and exclusively for performing
the Services for Customer under this Work Order. All other materials developed solely by CSC under this Work
Order or otherwise previously developed by CSC and provided by CSC hereunder, including, but not limited to,
any CSC Software in object code or source code, script, programming code, data, HTML script, or other
information or ideas developed solely by CSC under this Work Order or otherwise previously developed by CSC
and provided by CSC hereunder shall remain CSC’s sole and exclusive property, as set forth in the Work Order ,
including, without limitation, all CSC copyrights, trademarks, patents, trade secrets and any other proprietary
rights. During the term of Work Order , CSC may acquire, know, or have within its possession the Customer
Content and certain other non-public proprietary and confidential Customer business data and information
(collectively, "Customer Confidential Information"). Such Customer Confidential Information may include, but
not be limited to, information protected by the attorney-client privilege and work product prepared in anticipation
of litigation. It may also include, but not be limited to, data regarding customer lists, customer personal
information, forms, documents, manuals, financial information, strategic plans and forecasts,
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