Wor k d Q y: Agreement # 232049 — Confidential
Workday Consultant(s)
Workday Consultants are assigned to the Project based on scope and complexity of the Project. Consultants’ roles
may include Workday Adaptive Planning solutions architect, data management specialist, integration consultant
and training consultant. Consultants complete hands-on functional and technical Project activities and provide
guidance to Customer. Throughout the Project, Consultants lead workshops to assist Customer in understanding
and utilizing the features and functions of both the Workday Adaptive Planning Service and getting the most out of
the Professional Services supporting the Project. Consultants work directly with Customer’s Project team to design
business processes; gather functional, integration, and reporting requirements; and map Customer's Professional
Services Data to the Workday Adaptive Planning Service. Consultants configure the Workday Adaptive Planning
Service according to Customer requirements as set forth in this SOW, build any custom or packaged Integrations
that are included in the scope of this SOW, and provide support for the configuration and testing of Configured
Integrations. Consultants also provide guidance during testing and data management activities as stipulated in this
Appendix 4. Data management specialist Consultants focus on the configuration of Customer’s Professional
Services Data into the Workday Adaptive Planning Service based on the configuration and mapping done by
Consultants and Customer’s Business Analysts. Data management specialist Consultants work with Customer's
Business Analysts to resolve data-related issues and guide Customer in the preparation of the data for use within
Customer's Workday Adaptive Planning Instance. A Workday Adaptive Planning Consultant (Solutions architect) is
a product specialist responsible for providing functional and technical expertise to Customer during the
Project. Core responsibilities for these Consultants include recommending solutions to address complex Customer
requirements, designing cross-application solutions, and providing guidance on the product roadmap. A Workday
Adaptive Planning solutions architect manages escalations of deployment and product issues and interfacing with
Workday Product Management and Development. A Workday Adaptive Planning solutions architect participates in
design sessions and advises on test strategies and deploys activities as agreed upon by the combined Workday-
Customer Project team. Training consultants assist Customer in development of End User training materials and
delivers train-the-trainer training to Customer’s own training resources.
2. Customer Project Team Roles
Customer's key Project team roles and responsibilities for the Project are described below.
Executive Sponsor/Steering Committee
Customer's Executive Sponsor/Steering Committee is responsible for championing the Project with Customer's
organization, ensuring that all appropriate Customer resources are timely available for the Project, working with the
Customer Project Manager to resolve escalated issues in a timely manner, and signing off on key Workday
deliverables throughout the Project. The Executive Sponsor must be an active and visible resource for the Project
and is expected to participate in regularly scheduled Steering Committee meetings to ensure the Project is meeting
the goals/objectives within the timeframes mutually agreed with Workday at the beginning of the Project.
Customer Project Manager(s)
Customer’s Project Manager is responsible for managing the Project to completion on Customer’s behalf. The
Customer Project Manager performs a variety of tasks including (1) co-developing, managing and maintaining the
Project Plan with the Workday Engagement Manager; (2) managing the issue and key decision log; (3) working
with the Workday Engagement Manager to set mutually agreed deadlines and evaluate milestones; (4) assigning
responsibilities to Customer resources; and (5) delivering status reports to Customer’s upper management on a
regular basis. The Customer Project Manager also escalates issues that may impact the go-live date to the Steering
Committee.
Change Manager(s)
Customer's Change Manager is responsible for facilitating change and end user adoption of the Workday Adaptive
Planning Service within Customer’s user community through communication and training. The Change Manager
shall be responsible for enterprise-wide communication about the Project, developing training strategies and plans,
and ensuring that Customer's users are ready and willing to adopt the Workday Adaptive Planning Service upon
deployment.
©2020 Workday Page 9 of 23
SOW — Launch Deployment (Workday Adaptive Planning) v20.9
