Wor k d Q y: Agreement # 232049 — Confidential
Appendix 1
SOW General Terms
1. General. Customer and Workday have executed this Statement of Work for Professional Services
(including the Signature Document above and the Attachments listed therein, this “SOW?”) as of the SOW Effective
Date listed on the Signature Document. Upon execution, this SOW is appended to and governed by the PSA
between Customer and Workday that is identified on the Signature Document. In the event of a conflict between
the terms of this SOW and the terms of the PSA, the terms of this SOW shall prevail with respect to the subject
matter hereof. Except as specifically provided otherwise herein, this SOW is non-cancelable and non-refundable.
2. Professional Services and Scope. This SOW describes the Professional Services that Workday shall
perform for Customer, as well as any Deliverables, Project milestones, estimated duration, pricing, methodology,
and/or payment schedules applicable to the Project. Any Professional Services, Deliverable, feature, or functionality
not expressly identified in an Appendix falls outside the scope of this SOW or the Project. If Customer wishes to
secure additional Professional Services not included in the scope of this SOW, or change the Professional Services,
scope, or responsibilities of the Project, Workday shall provide a separate statement of work for additional services
or a Change Order to the SOW.
3. Fees and Payment. Workday shall provide the Professional Services under this SOW in accordance with
the Financial Terms set forth in Appendix 2. Workday shall invoice Customer for the Professional Services provided
under this SOW as provided in Appendix 2. Payments against the invoices are due in accordance with the PSA.
Unless otherwise set forth herein, the address used in the Agreement to determine taxes shall apply to this PSA.
Fees are quoted and payable in the currency stated in Appendix 2. Further, unless otherwise provided in the PSA
or Appendix 2, all fees due under this SOW (except fees subject to good faith dispute) shall be due and payable
within thirty (80) days of invoice date. Workday shall send all Customer invoices electronically (by email or
otherwise) and Customer shall be deemed to have received the invoice the next business day following transmission
by Workday unless Workday receives a bounce back or automated response that the email was not delivered
successfully. Customer shall provide Workday with complete and accurate billing contact information including a
valid email address. Upon Workday’s request, Customer shall make payments via electronic bank transfer. All
remittance advice and invoice inquiries can be directed to Accounts.Receivable@workday.com.
4, Issue Escalation and Delays. To help avoid project delays, the parties are jointly responsible for
escalating and resolving issues. The parties shall work to resolve issues in a reasonable and good faith manner to
minimize impacts to the Project’s timeline and costs. Workday shall track all project issues within a consolidated
risk and issues log and assign a resolution owner and proposed resolution date to each issue. The Project team
shall escalate those issues that it cannot rectify to the Customer Project Manager and the Workday Engagement
Manager. If such managers cannot resolve an issue, they may escalate it to the Steering Committee, if one is
constituted for this Project. The Steering Committee shall promptly resolve all issues, if necessary, by holding a
meeting and obtaining direction from the appropriate people within each party's organization. The Customer Project
Manager is the escalation point for all employees of Customer assigned to the Project. Workday’s Engagement
Manager is the escalation point for all Workday personnel assigned to the Project. If there is an issue with either
the Customer Project Manager or Workday Engagement Manager, the Steering Committee members shall contact
their respective peers to resolve the issue.
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SOW — Launch Deployment (Workday Adaptive Planning) v20.9
