EXHIBIT C
ACCEPTABLE USE POLICY
1. General Terms.
41.1 All Content is Customer's sole responsibility. Customer is solely responsible for the integrity and quality of the Content.
Customer shall be responsible for, and under no circumstances will Provider or its Affiliates or any of their licensors or suppliers be
responsible, for any loss, damage or liability arising out of any Content, including any mistakes contained in the Content or the use or subject
matter of the Content. Further, Customer is responsible for: (i) any Notifications that are sent through its accounts (other than if caused by
the Service itself or breaches by Provider); (ii) all Fees accruing from the use of the Service through its account, whether by its Affiliates and
its and their employees and consultants; and (iii) all actions of its Affiliates, and its and their employees consultants, as if such actions had
been conducted by Customer.
1.2 Customer shall be responsible for procuring any necessary consents or having other legal basis to contact Contacts with
respect to the provision of any data transmitted through the Service.
1.3. Customer shall use any data it uploads into the Service in accordance with any and all restrictions applicable to such data
and all Applicable Laws.
1.4 Customer will use and permit its Users to use the Service in accordance with this Agreement and all Applicable Laws,
including the Telephone Consumer Protection Act, Fair Debt Collections Practices Act, Federal Communications Commission (“FCC”) or
Federal Trade Commission (“FTC”) rules or regulations and any and all other Applicable Laws related to pre-recorded telephone and/or text
messages and the use of automated dialing equipment.
1.5 Customer will include, at the beginning of each Notification, its official business or govemment name. Customer will include,
at the end of each Notification, a telephone number for Customer.
1.6 Customer will not send any Notifications to mobile devices owned by a Contact unless Customer has obtained such Contact's
“opt-in” consent to receive, or Customer has other legal basis to send such Contact, pre-recorded, telephone and text Notifications using
automated dialing equipment.
1.7 Customer must provide Contacts with a simple mechanism for opting out or unsubscribing from receiving Notifications,
including information on how to “opt-out” or unsubscribe.
1.8 Customer will not send Notifications to phone numbers that are emergency numbers and/or other numbers that may not be
called using automated dialing equipment under Applicable Law.
1.9 Customer's total Notifications to an individual Contact will not exceed an average of one (1) Notification per day (via any
contact method), absent an emergency or a specific use case for the Contact. Should Customer exceed this fair use, the parties will meet to
discuss the reasons, review best practices and determine if an adjustment to Customer's Service plan is necessary. Due to vendor
requirements for ensuring Notifications sent by the Service are not blacklisted, Customer shall adhere to this fair use policy.
1.10 Customer will not send any Content that it knows, or has reason to know: (i) infringes another's rights in intellectual property;
(ii) invades any privacy laws including without limitation another's right to privacy and/or any privacy policies of Customer or any third-party;
and/or (iii) justifies a complaint to the FCC and/or FTC.
1.11 Customer will not, and will not permit its Users or any third parties to: (i) engage or facilitate any unethical, deceptive or
misleading practices in connection with the use of the Service; (ii) use the Service in connection with any telemarketing, solicitations,
donations, sales, spamming or any unsolicited messages (commercial or otherwise); and/or (iii) provide Content to be transmitted in the
Service which: (a) is defamatory, libelous, obscene, pornographic, or is otherwise harmful; (b) promotes violence, discrimination, illegal
activities, gambling, alcoholic beverages, guns or tobacco; and/or (c) contains or otherwise links to viruses, worms, cancelbots or any other
harmful code or computer programs designed to disrupt the functionality of any computer software or hardware or telecommunications
equipment.
1.12 Customer may send SMS Texts in text format only.
1.13 Customer acknowledges and agrees that Notifications may not be delivered to the phone if not in range of a transmission
site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of the carrier
may interfere with message delivery, including the Customer's equipment, terrain, proximity to buildings, foliage, and weather. Customer
acknowledges that urgent Notifications may not be timely received and that the carrier does not guarantee that messages will be delivered.
1.14 Customer acknowledges that Provider may block Notifications (e.g., based on instructions from Contacts, carriers,
aggregators, government agencies, etc.).
1.15 Customer agrees to maintain all security regarding its (and its Users’) account ID, password, and connectivity with the
Service. If Customers account ID or password are stolen, or otherwise compromised Customer is obligated to immediately change the
password and inform Provider of the compromise.
ONSOLVE, LLC Page 6 of 6 Customer Initials
CONFIDENTIAL AND PROPRIETARY
December 2018 Form
