Customer may request additional sessions, or onsite training in lieu of Web-based training. Such training is billable at a base $1,500 day rate
(minimum half day fee anplies). For any onsite training, Customer is responsible for all of Provider's reasonable and pre-approved
travel/lodging/incidental expenses.
Support Documentation. Service documentation appears online. In addition to other online help documentation, Customer may download/print
the current version of the Provider User Guide at any time.
Description of Additional Features. Customer may purchase (if set forth on the Services Order):
Commercially Available Data. Provider shall include commercially available data (the “Commercial Data”) for use by Customer in the
Service. Provider will perform Commercial Data updates 3 to 4 times per year. Commercial Data is subject to licensing requirements that
do not permit Provider to transfer ownership to Customer.
Foreign Message Translation. All Notifications must be input in English. Once specified, languages may not be changed, absent execution
of an updated Schedule 1. ONLY those Users that have opted-in to the Service will receive their selected FMT. Translation is supplied by
a third party and is AS-IS.
CodeRED Weather Warning® (“CRWW") - Includes automated Notifications generated from severe weather bulletins issued by the
National Weather Service ("NWS’). CRWW Notifications are sent by matching the geographic locations associated with Users against the
geographic polygon(s) associated with severe weather bulletins issued by NWS. CRWW Notifications are automatically launched 24 hours
a day in response to the issuance of NWS severe weather bulletins. ONLY those Users that have opted-in to CRWW will receive CRWW
Notifications. Consent for opt-in is required as set forth in the Agreement. CRWW Notifications are not deducted from Message Units.
Integrated Public Alert Warning System (“IPAWS”) Submission App (“IPAWS App’). Permits Customer to submit Notifications to IPAWS.
IPAWS Notifications may be reviewed by the Federal Emergency Management Agency (“FEMA’) to determine appropriate dissemination.
Initiators with access to the IPAWS App shall be authorized by FEMA to use IPAWS. In order to use the IPAWS App, Customer agrees to
provide Provider, using best practices and secure means, with a copy of its IPAWS digital signature (“Signature”) along with its associated
keystore, Signature pass codes, application for IPAWS, and any other information reasonably requested by Provider. Customer authorizes
Provider to use and keep such information on Provider's servers for the purpose of allowing Customer and Provider to access, use and
test IPAWS through the IPAWS App. Customer acknowledges and agrees that: (a) the dissemination of Notifications through IPAWS is
not guaranteed nor controlled by Provider, and is the sole responsibility of FEMA; (b) Provider shall not be responsible or liable for the
failure of Notifications to be disseminated through IPAWS; and (c) IPAWS may include additional features which are not supported thraugh
the IPAWS App (eg. the receipt of messages) and Provider shall not be required to provide such additional features. IPAWS App
Notifications are not deducted from Message Units.
Bulletin Board. Bulletin Board allows Customer to record messages by dialing an interactive voice response system. Customer may
promote its assigned number, and callers may call to listen to the prerecorded messages. Bulletin Board will capture the caller's spoken
responses and/or keypress information and provide a report in the Service. Upon termination or expiration of the Agreement, Provider will
retain any numbers provided. Message Units for Bulletin Board will be deducted in sixty (60) second increments. All incoming calls whether
made for the purpose of recording or listening to Notifications will result in call time deduction.
Conference Calling. Conference lines are available on a first come, first serve basis. Conference lines are supplied by a third party and
are AS-IS. Message Units for Conference Calling will be deducted in sixty (60) second increments. Each line invited into the call will result
in call time deduction.
GIS Custom Map. GIS information must be in a standard format recognizable and electronically transferable to the Service. A full GIS map
must be provided by Customer for hosting by Provider in order to be used in the Service.
ONSOLVE, LLC Page 4 of 5
CONFIDENTIAL AND PROPRIETARY
June 2018 Form
