EXHIBIT A
GENERAL SERVICE DESCRIPTION — CODERED®
Description of On-Demand Notification Service: The Service is an on-demand alerting and response software-as-a-service (SaaS) for the
Notification Area. Use of the Service is by subscription and does not require Customer to purchase, install or maintain any dedicated hardware
or software. The Service allows any Initiator to send a single alert to thousands of Contacts simultaneously via a combination of familiar
communication devices including the ability to capture real-time responses.
Customer can access and activate the Service using any of the following methods:
Web: log in 24/7/365 at https:/Awww.onsolve.com/lagin/ to send alerts or to modify your account.
Phone: call (866) 939-0911 for live operator assistance 24/7/365.
Description of Service. With subscription, Customer receives:
Up to the number of Message Units stipulated on Service Order of the Agreement, which can be used as described on the
Service Order and in Exhibit B.
Unlimited messaging via email and to the CodeRED Mobile Alert App.
“Message Unit” means:
o Sixty (60) seconds or less of connected call time in the Service. As an example, a call connected for ninety (90) seconds shall be
equal to two (2) Message Units
co SMS messages that are 140 characters in length. SMS messages over 140 characters in length are separated into multiple Message
Units.
Transaction Fee (as defined on Exhibit B) for unlimited Service (for refund purposes only, where applicable) is equal to $0.09.
Transaction Fee for Message Unit-based Service is equal to the Overage Message Unit price set forth on the Service Order
Unlimited Initiators (those with role-based ability to access and activate the Service).
Unlimited groups within accounts: A group is an alert distribution list.
Standard upgrades. Standard upgrades include all maintenance releases.
For optional features purchased (e.g. Conference Bridge, Bulletin Board) up to the number of Message Units stipulated on Service Order
of the Agreement.
Absent separate purchase of Commercially Available Data from Provider, Customer is responsible to provide data for use in the Service,
and Provider shall not be responsible for Customer's inability to use the Service due to Customer's delay in providing data.
Customer may purchase professional services (“Professional Services”), such as installations, implementations, software testing, custom
modifications, data services or international training sessions from Provider. Professional Services will be described in a separate
statement of work.
Contact List Maintenance. Provider provides multiple ways for Customer to enter and maintain the Contact list at no additional charge:
Community Notification Enrollment (“CNE”) Page (public self-registration): Contacts may sign up on the CNE Page and enrollment
information will be transferred to Customer. Customer acknowledges and agrees that Provider may notify such individuals that their data
will be transmitted to Customer, and that the transmission of such data to Customer may render it public record and is subject to Customer's
privacy policies. Customer agrees that it will be solely responsible for providing such privacy policies to these individuals and that Provider
shall not be responsible for the individual contribution of contact information through the CNE page.
Contact Group Enrollment Page (internal self-registration): Customer's internal Contacts may sign up on the Contact Group Enrollment
Page and enrollment information will be transferred to Customer.
Provider agrees that it will, upon termination of the Agreement and Customer's request, provided all Fees are paid in full, transmit in
Provider's standard format any Community Notification Enrollment data received on or after the Effective Date and all Contact Group
Enrollment data, one (1) time, to Customer at no charge.
Traditional Import: For its initial population of the Contact list, Customer may supply Provider with a spreadsheet (flat-file format) of Contact
list data. Customer Support will scrub (examine) the submission as a courtesy for discernible data exceptions, or errors in formatting or
content that might interfere with the proper loading of data or use of the Service. Provider generally updates data provided via traditional
import within two (2) business days after receipt of such data. Customer may utilize this traditional flat-file import no more than one (1)
time per year at no additional cost, unless otherwise set forth on the Service Order.
On-Demand Entry: Customer may enter or edit Contact data directly within the Service through the User interface.
Customer Support. Provider provides Customer with 24/7/365 live phone support at no extra charge. Customer may dial (866) 939-0911, or the
local support number provided to you by Provider. At Provider's reasonable discretion, non-urgent after hours and off hours (“AHOH”) inquiries
may be deferred until conventional business hours to facilitate best handling.
Training. All training is customized and individual to the Customer. Provider training included with subscription at no extra charge:
One (1) annual Initiator training session;
Unlimited pre-recorded, web-based remote trainings
New features training sessions; and
Best practices feature training sessions (whenever applicable).
Provider Customer Support works with Customer to schedule training flexibly and to accommodate Customer's schedule. All training is conducted
via Web meeting/conference call.
ONSOLVE LLC Page 3 of §
CONFIDENTIAL AND PROPRIETARY
June 2018 Form
