City of Nashua
$3 Benefits Interfaces pt. 2
July 11, 2022
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0 CLEARSKY
¢ City of Nashua will be responsible for ensuring that all hardware, software and Internet
connectivity meets or exceeds vendor recommendations for acceptable performance.
¢ City of Nashua will provide ClearSky with the necessary access rights to the Infor
application, or any other application required in completing the services.
¢ City of Nashua will dedicate knowledgeable resources to the Project and if a City of
Nashua or ClearSky team member rolls off the Project before his/her planned roll off
date, then an adequately skilled and experienced person will replace this individual.
¢ The City of Nashua Project Manager will work with the ClearSky Project Manager to
establish a project plan and manage issues and action items throughout the project.
¢ City of Nashua will make key and critical business decisions within two (2) business days
for any process decision / validation. When presented with a requirement for business
input, City of Nashua will exercise commercially reasonable efforts to make its decision
within two (2) business days. Both parties understand that some decisions will take
longer and agree to work in good faith to accommodate any delays that may result from
such decisions; provided, however, that these slower decisions will take no longer than
four (4) business days. Decisions that take longer may result in delay of a Milestone and
may result in a Change Order.
¢ Both parties understand and are committed in staffing the appropriate number of
resources, with the necessary skills, to implement this Project successfully.
¢ The project artifacts and documents will be created using Microsoft products, such as
Word, Excel, PowerPoint, and Visio.
¢ Coordination and testing of all internal systems and external systems/ vendors will be
City of Nashua responsibility.
e All documents and communication will be in US English language only.
¢ The application (hosted service) will be configured in US English language only.
¢ City of Nashua will lead the documentation and presentations needed for the Quality
Gates/ Go-Meetings, with ClearSky support as needed. It is expected that the alignment
between specific Milestones and Quality Gates / Go-Meetings will provide an efficient
process for obtaining approval.
e All regression testing to existing systems and processes will be City of Nashua
responsibility.
¢ Data quality is a City of Nashua responsibility.
¢ ClearSky cannot be held responsible for any Infor product related issues that may cause
delays in the project timeline but will work diligently to propose workarounds.
e Data needed for employee group updates, plan contribution updates and incentive
indicators will be provided by City of Nashua.
¢ Test environment and access will be made available in order to test all updates prior to
production rollout.
4. CHANGE ORDER PROCESS
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