City of Nashua, NH
Citywide Communications Division
Wireless Communications
December 4, 2019
To: Dan Kooken, Purchasing Manager
From: William Mansfield, Radio Systems Manager
RE: Motorola Service & System Upgrade Agreements
Dear Mr. Kooken,
Attached please find copies of the Motorola Service Agreement and the System Upgrade Agreement
(SUA il), totaling $233,157.72
The City of Nashua’s radio system is scheduled to be upgraded on a biennial schedule to keep current
with hardware, software and security features to avoid any catastrophic failures. In June of this year the
City’s radio system received its first major upgrade. This upgrade increased the processing speeds of the
radio consoles at both Police and Fire, replaced servers, switches, routers, workstations and software
and has brought the system up to current standards. Due to the ever changing technologies and the
never ending security concerns in the cyber world, it is imperative that the City continue the biennial
upgrades to reduce our risk of a system failure. The first payment of a two year SUA Il would allow the
City to have its next upgrade in FY 2021, once that installment is received. This year’s installment is
$193,963.80.
Along with the System Upgrade Agreement the Communication Division is also requesting to purchase
the following additional services to assist with maintaining the system.
Remote Security Upgrade Services $19,965.24
This service provides the City with the software necessary to upgrade our system security on a weekly
basis. The City receives notification of an upgrade being available, the upgrade is received and then the
upgrade is installed into the necessary equipment.
ASTRO Technical Support $7,806.96
This service allows the Citywide Communications Staff to contact Motorola Solutions experts in Elgin, IL
to assist us in troubleshooting issues or problems with the radio system.
Preventive Maintenance $11,421.72
This service provides a Motorola System Technologist and the Local Radio Shop, Two Way
Communications, to respond to the City on an annual basis and perform Preventive Maintenance on the
system. The City’s Communications Division does not have the equipment necessary to perform this
function. The cost of this equipment would be too costly for the City to acquire and would require a
substantial amount of additional training to be able to perform. it is more cost effective to have the
personnel with the equipment ana training io perform this function.
