Exhibit C
At Will Professional Services Rate Table & Definitions (Continued)
Implementation
Manager
Manage / coordinate and implement ALL technical aspects required to set up
the project. Liaise with Parking Operator staff to ensure data is complete and
correct. Coordinate internal development resources and provide updates to
project management and commercial team on timing, dependencies etc.
Manages the pickle process. Provide technical training to client personnel.
Consumer Adoption
Strategist
A PayByPhone Consumer Adoption Strategist will work with the key client
contacts to develop and implement a plan to maximize the client’s goals for
the PayByPhone service. Learning from hundreds of client implementations,
access to the latest data analytics and considerable expertise in mobile and
consumer technology usage are incorporated into an ongoing plan to drive
maximum usage and customer convenience.
Application Trainer
A PayByPhone Applications Trainer will design and deliver training programs
for the PayByPhone system. They will also design training course materials
and other documents such as handouts, manuals and exercises. Training is
typically conducted via a web session, either one on one in a train-the-trainer
scenario or in a group setting.
A PayByPhone support agent interacts with client contacts to address inquiries
Support Agent regarding the PayByPhone system, reporting interface, log-ins and general
administration.
The PayByPhone Quality Assurance (QA) testers will thoroughly evaluate,
Tester stress-test and troubleshoot all new code, programs and software. The
PayByPhone QA testers will log and prioritized any issues/bugs found and
work closely with the Software Development team for a resolution.
Exhibits Page 13 of 13
