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Economic Development Division
Downtown Specialist
To: Mayor Donchess, City of Nashua
From: James Vayo, Downtown Specialist, Economic Development Division
Ce: Tim Cummings, Director of Economic Development Division
Date: April 03", 2018
Re: Pay-by-Cell Services for Metered Parking in Downtown Nashua
Background
In an effort to provide more convenience and customer oriented parking services, The Economic
Development Division, at the request of the Mayor and the Downtown Improvement Committee, have
reviewed submissions to a Request for Proposals (RFP0654-102717) for Pay-By-Cell Services for the
City’s Municipal Parking.
On a few differing occasions over the last year, the question has arisen as to “why” the city does not
provide this feature/amenity. As a result the Economic Development office conducted a review to
determine if such a service would be feasible to implement. The review concluded that the City of Nashua
can save approximately $0.21 per credit card transaction when users of metered parking choose to pay by
cellular device and that implementing such service would not result in significant burden to resources.
Current Operations
Metered parking in Downtown Nashua is provided through a variety of payment systems interspersed
through three parking rates. The current system has the capacity to accept coin payments throughout the
entire metered parking area. Payment via paper money or credit cards is limited to the Cale “Pay &
Display” kiosks on Main Street and “Pay-By-Space” kiosks in the two municipal garages.
Visitors to Downtown Nashua do not always have coins on hand or understand how to function the Cale
kiosks which can make it difficult or inconvenient to parking in municipal parking lots in downtown.
REP Results
The City of Nashua released the RFP for Pay-by-Cell Service on October 6" and closed the RFP on
October 27". The RFP resulted in the submission of proposals from six different service vendors listed as
follows:
e Pay-by-Phone Technologies Inc. — Vancouver, BC
e ParkMobile LLC — Atlanta, GA
e Passport - Wilmington, DE
e mPay Park — Wallingford, CT
e VenTek International — Petaluma, CA
e Pango LLC — Miami, FL
Of these six vendors, three were selected for interviews. The three selected vendors were Pay-by-Phone,
Passport, and ParkMobile. The interviews were conducted by a review team comprised of staff from
parking, violations, enforcement, IT, and Economic Development. Interviews with vendors included
additional questions about end user experience, workflow procedures for enforcement, handheld
equipment, and fee structure. Interviews were completed in November.
Attachments:
1) 20180403_PayByPhone_Overview_ToFinanace.pdf
2) 20180403_PayByCell_Contract_Clean.pdf
